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Collection Specialist - Bilingual - Fully Remote
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Job Description
- Req#: 3643796
Employer Industry: Financial Services
Why consider this job opportunity:
- Salary up to $23 per hour based on experience
- $1000 sign-on bonus after 90 days
- Monthly bonus potential and extra night/weekend shift differentials
- Flexible work schedule with the option to work from home
- Comprehensive benefits including medical, dental, vision insurance, and 401(k) match
- Paid Time Off, including additional hours for birthdays and volunteer work
What to Expect (Job Responsibilities):
- Handle outbound and inbound calls from customers who are 30-120+ days delinquent, setting up repayment arrangements or answering questions
- Utilize skip tracing and other methods to locate delinquent customers
- Prepare and send correspondence to customers via email and text message
- Use critical thinking skills to resolve customer issues and make recommendations to the Collections Manager
- Maintain clear and concise account notes while working independently to meet collection goals
What is Required (Qualifications):
- Fluent in English and Spanish
- Minimum of 2 years of collections experience, including customer assistance via phone
- Must be available to work between 8 am-8 pm CST, including two late nights and up to two Saturdays per month
- Excellent phone etiquette, typing skills, and the ability to remain calm in difficult situations
- High school diploma or equivalent required
How to Stand Out (Preferred Qualifications):
- Previous call center experience is a plus
- Proficiency in Microsoft Outlook and experience with CRM programs
- Familiarity with handling large volumes of inbound and outbound calls
#FinancialServices #CustomerSupport #RemoteWork #CareerGrowth #BilingualOpportunities
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