• Job Description

  Req#: 440501
  !*!
  Location: Fully Remote – work from anywhere in the UK with potential to travel to one of our offices occasionally. We also offer office-based positions, in our Derry BT48, Durham DH4 or Skipton BD23 offices.
  Next start date: Monday 22nd April 2024
  We give you a world of potential
  Do you love talking to and helping people?
  We are looking for people who are brilliant at engaging with customers to join our Collections Customer Assistance team. With interest rates rising, our customers need our support more than ever and many have questions about their options right now. You’ll be trained to provide effective support to help customers manage their mortgage payments and get back on track, dealing with a range of queries and requests quickly and effectively.
  No two calls will be the same: you could be speaking to customers at any stage in the collections process. By understanding the needs of the customers that you are talking to and providing a long-term solution you will be helping them on their road to financial recovery. We will train you on everything you need to know. What’s more, while you may start as a collector, we’re proud to offer development opportunities across our business – we support your progression into more senior roles through continuous development and structured career pathways.
  We’re offering a generous starting package with excellent bonus earning potential and many other company benefits:
  · Starting salary of £25,584 based on a 40-hour contract. 35-hour contracts are also available.
  · Immediate bonus earning potential of up to £2,204 per annum. Up to £1,101 is paid every 6 months and you’re eligible from your first month with us!
  · Employer pension contributions up to 8%
  · 33 days holiday per year (incl. bank holidays), with the option to buy up to 5 extra days
  · Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
  · Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
  · Career Pathway Programme – As part of your learning journey you’ll receive stepped salary increases as you progress through training milestones
  · Flexible working arrangements: you can choose to work in one of our offices or work from home - always having the option to come into the office if you’d prefer.
  · And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Click here to find out more about our benefits.
  This is a fully flexible telephony-based role. Operating hours between 8am-8pm Monday to Friday & 9am-1pm Saturday. At month end hours may occasionally be extended to 9am-4pm Saturday, 10am-3pm Sunday & Bank Holidays.
  Longer shifts may be required at busier times; you may be expected to occasionally work shifts of up to 11 hours, usually at month end when we have our highest call volumes, but you will never exceed your contracted hours across the rolling month.
  Work hard, get rewarded
  When you first join us, we’ve got to get you trained and ready to help others – it’ll be an intense but rewarding period of learning with our skilled and experienced trainers. During your first 12 months, you’ve got to prove you are able to deliver to the standards we and our customers need. We’ll support you every step of the way and help you to succeed. We absolutely recognise and reward hard work and determination, and we have exciting longer-term career opportunities for those who want to take them. Find out more about a career in our UK Collections team!
  A company to be proud of
  Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to 25,000+ clients. You’ll join our Loan Services team who administer mortgages on behalf of leading global financial services companies.
  At Computershare, it’s more than just a job - our open and inclusive culture means that we will help you to grow, to move forward and make the most of the opportunities we have available.
  Sustainability and giving back are a big part of our story. In 2021, we achieved carbon neutrality and we’re now setting ourselves the ambitious global target to become NetZero before 2050.
  A diverse and inclusive place to work
  Computershare celebrates the diversity of our people, and we welcome applications from everyone.
  We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.
  We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please let us know.
  Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
  
  Skipton - Gateway House (GB_N YORK_Skipton_SKIG)
  Gateway House, Gargrave Road
  
  Skipton, BD23 2HL
  
  Londonderry - Pioneer House (GB_DRY_Londonderry_LDYB)
  Pioneer House, Building 3 Ulster Science and Technology Park, Branch Road,
  
  Londonderry, BT48 0SP
  
  Houghton le Spring - Franklin (GB_T&W_Sunderland_HLSM)
  
  

• About the company

  W​e are a global leader in transfer agency, employee equity plans, ​mortgage servicing, proxy solicitation, stakeholder communicatio​ns, and other diversified financial and governance services.

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