• Job Description

  Req#: 356979

  Inclusion without Exception

  Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

  About TCS

  TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS employs over 612,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $29 billion in the fiscal year ended March 31, 2024, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

  Position Description:

  As a Voice collector, you will be trained to make outbound calls to the customers for collecting payments on overdue accounts & contacting debtors to make collections arrangements. You will have to notify the debtors of overdue payments and accounts by telephone & E-mails .A fully paid training program designed to provide you with the information and training necessary to succeed at TCS and excel at client sites. However, the learning does not stop there! TCS is committed to the continuous growth of its associates, in line with the core value of Learning & Sharing. We offer a Continuous Learning Program that spans technologies, domains, processes, and soft skills. In addition, TCS associates are encouraged to undertake certifications and accreditations in a wide range of subject areas. With clients located across the Canada and globe, TCS can offer great flexibility in work location, excellent career advancement, and a variety of opportunities. TCS’ mentoring, career development, and on-the-job training ensure a smooth transition into your professional life and orient you to our culture, values, vision, and mission.

  Mandate:

  The Early-Stage Collections Call center associate is accountable for collecting 1-3 months overdue payment and overdrawn accounts while maintaining a high standard of efficiency and customer/client service focus within a collection call center environment. They are to maintain objectivity with each customer encounter. Assess risk and make payment arrangements within established process or refer customers for alternate re-payment solutions. They are to document all activity details in appropriate system to reflect action taken. Associates are expected to meet specific quality and metric targets align with the Line of Business.

  Flexible work schedule including all days

  Working Hours – 7 am-11pm rotational shift

  Benefits- Vacation /Medical and Dental benefits plan

  Responsibilities:

  • Good oral and written communication skills (English/French)
  • Be quality centric and achieve highest level of accuracy in the deliverables
  • Should be Target Oriented & pursue good Banking & process knowledge
  • Should be able to perform other related service responsibilities as required
  • Should adhere to policies and procedures to execute the transactions, activities and processes within assigned authorities
  • Should efficiently be able to manage all transactions related to customer and branch calls or refers to appropriate internal business groups
  • Respond to inquiries regarding overdue accounts and negotiate payment arrangement
  • Should be able understand customer requirement
  • Must be a Go-Getter and able to own responsibilities and be proactive

  Qualifications:

  • Graduate, Business college diploma , High School

  Skills:

  • Strong BILINGUAL communication and writing skills - French/English**
  • Strong communication and negotiating skills
  • 5 years of previous call center or Ecustomer service experience
  • Basic understanding of Consumer Collections and relevant functional procedures

  • Ability to interface across various levels within Onshore operations, Operations, Technology, Operations, Finance, and client relationship teams

  • Intermediate knowledge of Microsoft Office (Excel, Word, Outlook)

  • Customer focused, enthusiastic and flexible approach – ability to learn new technologies/ applications quickly
  • Proven ability to work effectively in a fast-paced environment
  • Proven ability to multi-task, prioritize workload and meet deadlines

  Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibil ity for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources.

  Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

• About the company

  Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India.

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