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Collections Portfolio Specialist (Collector) (Hybrid)
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Job Description
- Req#: 7524745003
Employer Industry: Financial Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Robust Health Care Plans (Medical, Dental & Vision)
- Up to 20 Days PTO (Accrued)
- Generous Parental Leave and Retirement Plan (401k with Company Match)
- Educational Assistance/Tuition Reimbursement up to $3K/year
- Flexible work schedule with the potential for remote work
What to Expect (Job Responsibilities):
- Conduct outbound and inbound collection and customer service calls to maintain delinquency and mitigate losses
- Comply with all federal and state laws regulating collections and servicing activities
- Provide consistent follow-up on delinquent accounts ranging from 5-90+ days delinquent
- Investigate and resolve complex issues related to loan servicing, including potential loss situations
- Assist customers with payment extensions and refinance options through win-win solutions
What is Required (Qualifications):
- HS Diploma or GED required; some college coursework is a plus
- Minimum of two years of collections and/or servicing experience, ideally in auto finance or an installment loan portfolio
- Basic understanding of finance/lending; lease servicing experience is a plus
- Proficient in Microsoft Word and Excel
- Strong communication and negotiation skills, with excellent customer service attitude
How to Stand Out (Preferred Qualifications):
- Bilingual in English and Spanish
- Energetic, flexible, empathetic, with a positive attitude
- Experience with web-based systems of record (LoanPro) and skip tools
#FinancialTechnology #Collections #CustomerService #CareerOpportunity #HealthBenefits
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