• Job Description

  Req#: 4497

  Overview

  InteLogix is seeking a Customer Collections Account Representative in the Dimondale, MI area. This position is remote but candidates must be able to work onsite twice a month. In this role, you will be the first point of contact for our customers via phone. You will provide assistance, resolve issues, and ensure a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.

  Who we are:

  At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

  What’s the Role About?

  If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

  In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

  • Are you energetic, enthusiastic with an engaging personality?
  • Are you driven to deliver effective results while providing excellent customer service?
  • Do you have extraordinary communication skills?

  What’s in it for YOU?

  • Paid Training
  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • Employee Discounts
  • Full-time, non-seasonal
  • Career Advancement
  • Early access to earned wages via PayActiv
  • Access up to 50% of earned wages (capped at $500 per pay period)
  • Salary Range: Up to $15.56/hour - pay is determined by scope of responsibility within the role, your experience, location and other job-related factors

  Responsibilities

  • This position is remote but has a requirement of working onsite twice a month.
  • Complies with all specified FDCPA, state and city laws and provisions, as outlined in the Intelogix Compliance with FDCPA and State Collection laws Statement, the Intelogix A/R Training program and the FDCPA Test
  • Makes arrangements with the customers to pay balance in full or set up the best possible arrangements
  • Field inbound calls from customers and place outbound calls as necessary
  • Documents all collection activity in the client/Intelogix system in a concise and accurate manner
  • Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews
  • Maintains good public relations
  • Cope with high-stress environment caused by speaking with emotional callers
  • Adhere to Company attendance, punctuality, and meal and rest break requirements
  • Maintain concentration and focus in order to meet performance goals
  • React positively to an ongoing, changing environment
  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
  • Maintain good working relationship with assigned supervisors and coworkers
  • Work safely without presenting a threat to self or others
  • Perform additional duties as required by management

  Qualifications

  • Must be 18 years of age or older
  • High School Diploma or equivalent
  • Able to work remote and onsite as scheduled
  • Comfortable assisting customers over the phone
  • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
  • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
  • Superb attendance, so you can be there when our customers need us

  All job offers are contingent upon:

  • Fingerprinting
  • Drug Test
  • Background check
  • Citizenship/residency verification
  • Candidate must have any Treasury debt paid in full or on an approved arrangement before hire.

• About the company

  GC Services was founded in 1957. With just over 10,000 employees and 30+ locations. We welcome you!

Notice