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Commercial Insurance Customer Service Representative
7 days agoWhat's your preference?
Job Description
- Req#: 25-00397
Employer Industry: Commercial Insurance
Why consider this job opportunity:
- Competitive salary with comprehensive benefits package
- Paid time off, including vacation, sick leave, and holidays
- Opportunities for professional development and career advancement
- Positive and supportive work environment with team-oriented culture
- Engaging team activities such as events and outings to foster camaraderie
- Chance to make a meaningful impact on client satisfaction and relationships
What to Expect (Job Responsibilities):
- Provide exceptional service to commercial clients, managing their insurance needs and ensuring satisfaction
- Serve as the primary point of contact for client inquiries, concerns, and requests
- Process policy changes, cancellations, and renewals in line with agency and carrier guidelines
- Assist clients with the claims process, providing guidance and support as needed
- Maintain accurate client records in the agency management system and collaborate with team members for effective service delivery
What is Required (Qualifications):
- Must hold a valid 0440 - Insurance Customer Service Representative License; 2-20 General Lines Agent License (Property & Casualty) is a plus
- Minimum of three (3) years of experience in a commercial insurance customer service role
- Strong knowledge of commercial insurance products, including General Liability, Workman's Compensation, and Professional Liability
- Excellent communication skills, both written and verbal, with strong customer service orientation
- Proficiency in agency management systems and Microsoft Office Suite (Word, Excel, Outlook)
How to Stand Out (Preferred Qualifications):
- Experience with QQCatalyst CRM for Insurance agencies software
- Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- Strong problem-solving and analytical skills
- Ability to maintain professionalism under pressure
- Enthusiasm for helping others and eagerness to learn in a team setting
#CommercialInsurance #CustomerService #CareerOpportunity #TeamEnvironment #ProfessionalDevelopment
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