• Job Description

  Req#: 5000942989800

  Hiring for the following location(s):

  3517 Aerial Way Dr, Roanoke, Virginia 24018

  Job Description

  We currently have an exciting opportunity for an experienced Sales Engineer. This position will be dedicated to the Roanoke, VA market.

  At Carrier Enterprise (CE), we proudly distribute industry leading Carrier, Bryant, Payne and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies, and accessories. As a joint venture between Watsco and Carrier, we are part of one of the largest HVAC Distribution Network in North America. CE has approximately 200 locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada. We strive to deliver the best products with best-in-class customer service.

  Mission : At CE, our associates create an exceptional customer experience by providing innovative solutions to propel business forward. We accomplish this by exemplifying our core values…safety, integrity, teamwork, innovation, service-minded, and community oriented.

  In this role, the CSR Trainee will be responsible for supporting the Commercial Sales organization by responding to sales leads from Sales Managers, Sales Engineers and Territory Managers. You will generate quotes for equipment sales to engineers, mechanical contractors, owners and select residential replacement dealers. You will also provide technical support for products and dealer programs.

  This position works cooperatively with outside sales and other members of the sales distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

  Job duties:

  • Generate new and repeat sales by providing product and technical information in a timely manner
  • Determine customer requirements and expectations in order to recommend specific products and solutions
  • Recommend alternate products based on cost, availability or specifications
  • Present price, credit and terms in accordance with standard procedures and customers' profitability profiles
  • Accurately process customer transactions such as orders, quotes or returns
  • Review and prepare quotes for plan and spec jobs, design/build projects and replacement units
  • Obtain accurate information from vendors relating to shipment dates and expected date of delivery
  • Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
  • Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
  • Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
  • Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
  • Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint or credit
  • Fill requests for catalogs, information or samples
  • Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, or reading trade journals
  • Setup and maintain customer and job files
  • Identify trends in customer satisfaction or dissatisfaction
  • Manage time effectively, meet personal goals and work effectively with other members of the distribution team
  • Communicate to the purchasing department unexpected increases or decreases in demand for products
  • Assist in scheduled physical inventory counts, attend all required sales meetings and events
  • Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
  • Follow company policies and procedures
  • Present a professional image at all times to customers and vendors
  • Perform other duties as assigned.

  About Us

  Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.

  Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!
  Find out more about CE at www.carrierenterprise.com.
  Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).

  Requirements

  Education:

  • BS in Mechanical Engineering or a related technical discipline preferred

  Qualifications:

  • 3-5 years of HVAC experience, distribution experience preferred
  • Exceptional interpersonal and communication skills
  • Knowledge of HVAC design and application tools
  • Proficiency with Microsoft Office applications

  Additional Information:

  Carrier Enterprise offers a competitive total pay and benefit package and is an Equal Opportunity Employer.

  All applicants applying for employment must be authorized to work in the United States.

  Company Website: http://www.carrierenterprise.com/

• About the company

  Carrier Enterprise proudly distributes the Carrier, Bryant & Payne brands of HVAC systems, as well as a full-line of aftermarket parts, supplies & accessories.

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