• Job Description

  Req#: 400898

  We are seeking a strategic, innovative, and results-driven Communications Director to lead our internal and external communications at Foundever. You will be responsible for shaping and articulating our brand voice, driving public relations strategy, overseeing executive and corporate communications, and ensuring consistent messaging across all channels.

  Job Responsibilities

  • Develop and Execute Communications Strategy
    Craft and implement a comprehensive communications plan that aligns with business objectives and enhances brand reputation

  • Public Relations & Media Outreach
    Manage media relationships, secure press coverage, write press releases, and serve as the company spokesperson when appropriate

  • Executive Communications
    Support company leadership with speechwriting, talking points, interviews, and key presentations for internal and external engagements

  • Internal Communications
    Ensure transparent and effective internal communications that promote employee engagement and alignment across departments

  • Crisis & Reputation Management
    Prepare and lead crisis communications plans, working closely with legal and executive teams to respond swiftly and strategically to emerging issues

  • Content Development
    Oversee the creation of blog posts, op-eds, newsletters, social media content, and thought leadership materials

  • Digital and Social Media Strategy
    Guide messaging across social platforms and collaborate with digital teams to maximize engagement and reach

  • Measurement & Reporting
    Monitor and report on the effectiveness of communication efforts using KPIs, analytics, and audience feedback

  Skills and Qualifications

  • Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or a related field (Master’s preferred)
  • 8+ years of communications experience in the tech or SaaS industry
  • Proven track record of leading successful PR campaigns and media outreach
  • Exceptional writing, editing, and storytelling skills
  • Strong leadership and team management abilities
  • Comfortable working in a fast-paced, high-growth environment
  • Experience with communication tools such as HubSpot, PRNewswire, Meltwater, or similar

  Preferred Experience

  • Experience supporting a B2B or B2C technology company
  • Crisis communication training or certifications
  • Familiarity with investor and financial communications (if applicable)
  • Strong network of tech/media press contacts.

  About Us

  Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

  -

  #LI-MAM

  #LI-Remote

• About the company

  At Sitel Group, we redefine the way brands connect with their customers – one experience at a time. With our People First culture, we have a commitment to our associates to allow for tremendous growth across an exciting range or global opportunities, including working from home. In fact, around 93 percent of our non-agent positions are filled by internal talent today. We know our success is due to our diverse, talented and passionate people. Begin your journey today!

Notice