• Job Description

  Req#: REQ417059

  JLL empowers you to shape a brighter way.

  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

  If your goal is to provide enhanced workplace experiences that will be long remembered by our clients, consider this exciting career opportunity!

  JLL is seeking a Community Manager in Atlanta, GA. Bring your passion for service, brilliant people skills, and enthusiasm for creating a hospitality mindset culture in the workplace.

  
  You will be the host in the office for colleagues and guests - the dedicated, trusted advisor who can help with accessing site amenities, placing a work request, assisting with conference rooms, event management, supporting high-level executives, and a variety of other items that enhance the experience.

  What will you be doing?

  Site Management

  • Triage all work requests to respective parties and ensure we are following up promptly.

  • Manage all aspects of meeting/events planning, strategy, optimization, and execution.

  • Manage high-profile meetings and events with senior executive participation including detailed project planning and support.

  • Collaborate with key support partners/capabilities to ensure frictionless experiences (IT, A/V, facilities management, catering, etc.)

  • The single point of contact for any service requests, providing status updates as needed.

  • Executing a monthly events program to enhance teammate engagement.

  • Manage all colleague inquiries and issues tactfully and confidently.

  • Conduct daily site walks to assess site and floor conditions.

  • Work with Conference Solutions to ensure meeting rooms and collaboration spaces are in ‘ready-to-use’ condition whenever unoccupied.

  • Provide support and backup for the site facilities coordinator as needed.

  • Provide support and backup for the Conference team by booking rooms, triaging colleague requests, and overall conference tasks, i.e., food deliveries, conference room facilities requests, and room set up.

  • Ensure office, kitchenette, and pantry equipment is in good working condition.

  • Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace – One Team

  • Ensure services are delivered within SLAs and compliant with applicable laws, rules, and regulations.

  Tasks/Responsibilities

  • Ensure services are delivered within SLAs and compliant with applicable laws, rules, and regulations.

  • Work with Clients on colleague engagement initiatives – provide biweekly site tours for new hires and assist with events as requested.

  • Trusted advisor for all colleagues and contractors and provides a connection to site resources, services, and amenities.

  • Consolidate all colleague issues and generate monthly reports.

  • Monitor facilities' email inbox

  • Assist with the badging process where necessary

  • Support the arrival experience of colleagues and guests.

  • Colleague Service & Communications

  • Be recognized and identified as the go-to or host of the office.

  • Greet colleagues, using names when possible.

  • Visibly engaged - to be attuned with colleagues, build meaningful relationships, and develop trusted advisor status with colleagues.

  • Share communications collaterals with the JLL team.

  • Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow-up to ensure questions/requests are answered.

  • Prioritize urgent issues/emails.

  • Provide intuitive workplace delivery, anticipating colleague needs.

  • Support the Employee Readiness workstream for transitions.

  • Onboarding support and Concierge – White Glove Onboarding Program

  • Join Central Team Communities of Practice as time allows.

  Who we are looking for:

  Required

  • 3+ years prior experience in hospitality, tourism, events/conference center operations, property management, or a related profession

  • Experience working with high-level executives

  • Colleague-focused mentality with a passion for hospitality

  • Proficiency with Microsoft Office

  Preferred

  • Bachelor’s degree or equivalent

  Schedule: Monday - Friday 8 a.m. - 5 p.m. with some flexibility needed for events.

  Pay $80,000+ with a 10% targeted bonus of the annual salary

  Location:

  On-site –Atlanta, GA

  If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

  
  Personalized benefits that support personal well-being and growth:

  JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary

  • Paid Time Off and Company Holidays

  JLL Privacy Notice

  Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

  For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

  For additional details please see our career site pages for each country.

  For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

  Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

  Accepting applications on an ongoing basis until candidate identified.

• About the company

  Jones Lang LaSalle Incorporated (JLL) is a global commercial real estate services company, founded in the United Kingdom with offices in 80 countries. The company also provides investment management services worldwide, including services to institutional and retail investors, and to high-net-worth individuals.

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