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Job Description
- Req#: 139
- Initiate, moderate, and nurture conversations across online platforms (forums, social media, Slack, Discord, etc.)
- Respond promptly and professionally to community questions, comments, and feedback
- Encourage user-generated content (UGC) and support peer-to-peer collaboration
- Develop strategies to increase member participation and community retention
- Create, curate, and publish engaging and relevant content (posts, blogs, newsletters, short videos, etc.)
- Gather and share community insights, feedback, and emerging trends with internal teams (product, marketing, leadership)
- Collaborate cross-functionally to align community initiatives with brand and product goals
- Proven experience managing or moderating online communities
- Strong written and verbal communication skills
- Familiarity with tools like Discord, Slack, and social media management platforms
- Ability to remain calm and solution-oriented in challenging situation
Who we need
We’re on the lookout for a passionate and proactive Community Manager who can spark conversations, build trust, and strengthen our client’s online community. You’ll play a key role in driving engagement and amplifying the community’s voice across multiple platforms.
What You'll Do:
Community Engagement & Growth
Content & Communication
What You Need
About the company
Delivering Powerful Data Infrastructure for the Global Supply Chain. Experience AI technology that streamlines all logistics workflows with Expedock.
Notice
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