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Computer Support Specialist
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Job Description
- Req#: R0064311
Employer Industry: Higher Education
Why consider this job opportunity:
- Salary up to $40,000
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on the user experience by providing essential IT support
- Engaging and dynamic workplace at a metropolitan research university
- Commitment to diversity and equal opportunity employment
What to Expect (Job Responsibilities):
- Provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment
- Field incoming requests to the Service Desk via telephone and email, ensuring timely and effective resolution of end user issues
- Document all pertinent end user identification information and track the service desk request problem-solving process
- Perform hands-on fixes at the desktop level, including software installations and hardware upgrades
- Develop help sheets and FAQ lists for end users to enhance their experience
What is Required (Qualifications):
- The formal education equivalent of an Associate's degree
- One (1) year of equivalent work experience in computer support operations
- Knowledge of basic computer hardware
- Experience with desktop and server operating systems
- Exceptional written and oral communication skills
How to Stand Out (Preferred Qualifications):
- An earned bachelor's degree in computer science/applications, mathematics, or a related field
- Experience helping customers via phone, desktop sharing, or chat sessions
- Certifications in computer or customer support from industry-recognized associations
- Familiarity with the fundamental principles of ITIL
- Strong documentation skills
#HigherEducation #ITSupport #CareerOpportunity #CustomerService #DiversityAndInclusion
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