• Job Description

  Req#: R157323

  Department:

  11624 AMC Mount Pleasant - Concierge Service

  Status:

  Full time

  Benefits Eligible:

  Yes

  Hou rs Per Week:

  40

  Schedule Details/Additional Information:

  M-F 730-1600

  Major Responsibilities:

  • Orients and trains new employees and provides ongoing instructions. Keeps the manager informed of employee's performance, is aware of disciplinary policies, and makes recommendations concerning production and performance. Works with the manager in developing and maintaining policies and procedures.
  • Provides input into performance review process and provides assignments to employees. Coordinates and maintains workflow amongst employees.
  • Responsible for all department keys, pass cards, etc.
  • Greets customers and assesses their immediate needs. Successfully manages the first impression of the medical center.
  • Reports any Security/Safety issues to the Public Safety Services Department immediately.
  • Assures working area is clean of debris, safe, and free from obstacles.
  • Assists in maintaining a smooth traffic flow at the entrances to the facility.
  • Assists customers with transportation needs, i.e., taxi vouchers, bus passes, van transport, or other special needs. Makes arrangements for parking needs of customers, i.e., valet service, tour busses, short-term visitors, etc. Assists in the coordination of services with the valet manager and hospital van services.
  • Offers assistance in any way necessary to include assist out of their vehicle, locate wheelchairs, provide directions, escort to destination, etc.
  • Utilizes Admitting or other departments to verify destination and remains with the customer if they are alone or in a wheelchair.

  
  Licensure, Registration, and/or Certification Required:

  • None Required.

  
  Education Required:

  • High School Graduate.

  
  Experience Required:

  • Typically requires 2 years of experience in service management as a concierge or greeter in a large public facility, preferably in a hospital setting.

  
  Knowledge, Skills & Abilities Required:

  • Proven leadership skills.
  • Excellent communication, interpersonal, and customer service skills.
  • Ability to problem solve and work independent of direct supervision.
  • Demonstrated ability to work a flexible, customer-oriented schedule that meets the needs of Aurora guests and visitors.

  
  Physical Requirements and Working Conditions:

  • Ability to stand, walk and/or run throughout work area approximately 95% of the workday.
  • Ability to withstand exposure to weather elements 95% of the workday.
  • Ability to push, pull, and lift approximately 50 lbs.
  • Ability to communicate with a diverse population of customers.
  • Ability to tolerate minimal exposures of odors from auto emissions/gasoline.
  • Operates all equipment necessary to perform the job.

  
  This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

  Pay Range

  $19.45 - $29.20

  Our Commitment to You:

  Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

  Compensation

  • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance

  Benefits and more

  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

  About Advocate Health

  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

• About the company

  Advocate Aurora Health is a non-profit health care system with dual headquarters located in Milwaukee, Wisconsin

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