• Job Description

  Req#: R206031

  About the Role

  The Concierge supports Gap Inc.’s Los Angeles workplace, a dynamic environment where fashion, creativity, and storytelling intersect. This role plays a key part in shaping first impressions by delivering a welcoming, professional, and brand-aligned experience for employees, guests, and partners.
  
  The Concierge contributes to brand moments, live activations, and thoughtfully planned meetings and events, supporting behind-the-scenes logistics that help bring creative initiatives to life. While immersed in a fashion-forward corporate setting, this role maintains a strong foundation of professionalism, hospitality, and operational excellence.
  
  Working in close partnership with the Office Manager, Security, and cross-functional teams, the Concierge supports daily office operations, helps uphold safety protocols, and ensures a consistent, high-quality workplace and visitor experience. Discretion, sound judgment, and attention to detail are essential, as the role may support senior leaders and other key visitors.

  What You'll Do

  • Provide a professional, hospitality-focused welcome to employees, guests, vendors, and visitors, ensuring a positive and organized lobby experience.
  • Support daily office operations in partnership with the Office Manager and Security team.
  • Manage visitor, vendor, and employee check-in processes in accordance with established security and access protocols.
  • Assign daily lockers, assist with badge access issues, and support secure building entry.
  • Assist with meeting and event logistics, including room setup, catering coordination, and transportation arrangements.
  • Support workplace needs such as meeting room reservations, deliveries, shipping and receiving, and general office coordination.
  • Maintain awareness of daily schedules, meetings, and visits to anticipate support needs.
  • Respond promptly and professionally to inquiries, resolving issues with a service-oriented approach.
  • Monitor lobby and common areas to ensure they remain clean, organized, and welcoming.
  • Maintain up-to-date knowledge of local dining, transportation, and amenities to support visitor needs.
  • Collaborate effectively with internal teams and external partners to ensure seamless service delivery.
  • Maintain confidentiality and handle sensitive information with discretion and professionalism.

  Who You Are

  • Minimum of 2 years of experience in a customer-facing role within hospitality, workplace services, luxury retail, or a comparable professional environment.
  • Strong commitment to delivering a high-quality, guest-centered experience with professionalism and empathy.
  • Clear, courteous, and effective verbal and written communication.
  • Demonstrates a polished, professional demeanor aligned with company guidelines.
  • Proven ability to handle sensitive situations and information responsibly.
  • Comfortable managing multiple priorities in a fast-paced environment.
  • Team-oriented, dependable, and able to build positive working relationships across levels and functions.
  • Strong attention to detail with the ability to follow processes and complete tasks reliably.
  • Comfortable using Microsoft 365 (Outlook, Teams), Zoom, and visitor management systems such as Envoy (or similar).
  • Ability to stand for extended periods (up to 8 hours) and perform job-related physical tasks with or without reasonable accommodation.
  • Willingness to work occasional overtime or weekends as business needs require.
  • Openness to feedback, learning, and continuous improvement.

• About the company

  Gap Inc. is the largest specialty retailer in the United States, and is 3rd in total international locations, behind Inditex Group and H&M. As of September 2008, the company has approximately 135,000 employees and operates 3,727 stores worldwide, of which 2,406 are located in the U.S.

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