• Job Description

  Req#: 5001010058206

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  Configuration Technician -- 1st Shift -- NAIC2

  Why WWT?

  Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

  At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 9,000 individuals and closed nearly $17 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the twelfth consecutive year!

  Why should you join the Integration Technology Center team?

  WWT's Integration Technology Center teams work in a climate-controlled production environment with advanced networking, secure remote access, and certified procedures specifically designed for staging, kitting and configuring the latest advanced technology solutions. The team consists of certified engineers with logistical and technical expertise to help reduce the risk, cost and complexity of IT deployments.

  Job Summary:

  The Configuration Technician I role performs production level logical configurations and testing. This position follows detailed work instructions provided by Engineering team to accomplish tasks. This position also works cross-functionally with other teams within the Supply Chain organization. The Configuration Technician I role reports directly to the Production Supervisor.

  Essential Functions:

  • Configuration & testing of multiple vendor networking, wireless, telecom and collaboration devices.
  • Configuration & testing of core network storage and server technologies or general telecommunication products based on program needs
  • Implement knowledge and strong understanding of how the operations of the department impact other diverse work units.
  • Applies technical knowledge of product to ensure proper functionality and operation
  • Assist in the optimization of work instructions and further documentation
  • Assist in basic level troubleshooting process for defective devices, logical issues, or systematic errors on a wide range of technologies to ensure product is functional
  • Logical work to load OS (Operating system), loading license, and update firmware per customer requirements
  • Configure, upgrade, and test networking and telecom equipment (routers, switches, servers, wireless, voice, video, radio access network items based on program needs)
  • Use established tools to communicate task status on a continuous basis
  • Capture QC records and perform QC checks to validate logical configuration requirements
  • Complete physical audit of equipment and accessories
  • Understanding of installation and configuration instructions with various platforms of hardware and ensures accurate information capture
  • Provide input for the continual improvement of customer production solutions

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  Education:

  • Associates degree in Information Technology or a related field is preferred
  • A combination of education, training, and experience may be considered in lieu of a degree

  Work Experience:

  • A minimum of 2 years' progressive experience in a related field is required
  • 1-2 years of hands-on experience with router/switch, wireless, voice, security, and SAN solutions

  Licenses and Certifications:

  • CCNA -- Cisco Certified Network Technician preferred
  • CompTIA certification preferred

  Knowledge, Skills, and Abilities:

  • Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions.
  • Demonstrates the discipline of planning, organizing and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards.
  • Identifies documentation needs and develops technical reference documentation in accordance with standards and styles.
  • Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
  • Serves in a "player coach" role by managing, reviewing and conducting the day-to-day work in a specific technical domain area; applies domain knowledge to develop solutions to problems.
  • Leverages technical knowledge of products to meet customer needs and understands market segments as well as market data trends.
  • Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.
  • Ability to take instruction and independently execute on the directives.
  • Ability to read engineering drawings (network designs documents, rack elevations)
  • Knowledge of different testing hardware and software platforms
  • Knowledge of a broad range of network infrastructure cable types and best practices.
  • Experience at working both independently and in a team-oriented, collaborative environment is essential.
  • Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities and the ability to prioritize in a high-pressure environment.
  • Strong written and oral communication skills.

  Level of Autonomy:

  • Work is accomplished with moderate supervision. Follows established and detailed directions. Work is reviewed for accuracy and overall adequacy.

  Some WWT customers have a COVID-19 vaccine requirement. In order to work on projects for these customers, employees must be fully vaccinated or have an appropriate religious or medical accommodation.

  World Wide Technology, Inc. offers excellent benefits and competitive compensation. Visit our company web page at www.wwt.com for more information.

  
  Diversity, Equity, and Inclusion is more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!

  Equal Opportunity Employer Minorities/Women/Veterans/Differently Abled.

• About the company

  Explore on-demand technology labs, thought leadership and a portfolio of services designed to help IT and the business undergo digital transformation.

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