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Consumer Affairs Analyst (2 Vacancies)
This job is now closed
Job Description
- Req#: 17150
Employer Industry: Public Utilities Regulation
Why consider this job opportunity:
- Salary up to $92,206 annually
- Substantial leave time including at least 3.5 weeks of paid leave to start, 9 paid holidays, and rollover sick time
- Excellent and affordable health, vision, and dental benefits
- Exceptional pension plan with employer match and optional tax-advantaged retirement savings plan
- Flexible work schedules with hybrid in-office and remote work options
- Commitment to inclusivity and celebration of diverse cultural observances
What to Expect (Job Responsibilities):
- Develop and interpret policies related to consumer protection issues within gas, electric, water, and telecommunications utilities
- Conduct investigations and provide training regarding consumer complaints and regulatory compliance
- Resolve complex consumer complaints filed with the agency and ensure staff consistency in handling cases
- Prepare and present oral and written testimony at public hearings and meetings
- Conduct research and make recommendations for formal actions and policy improvements
What is Required (Qualifications):
- Experience communicating complex information and contentious decisions to various stakeholders
- Experience interpreting, analyzing, and applying complex information such as statutes or administrative codes
- Experience creating reports and writing correspondence on multiple topics
- Ability to manage multiple programs or projects simultaneously
- Professional experience in the utility, regulatory, and/or consumer protection industries
How to Stand Out (Preferred Qualifications):
- Experience presenting information to executives or decision-making boards
- Experience leading projects or initiatives with both internal and external stakeholders
- Experience in the investigation of fraud or violations of policy, statute, or administrative code
#PublicUtilities #ConsumerProtection #RegulatoryCompliance #CareerOpportunity #HybridWork
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