• Job Description

  Req#: 23228
  Job Description
  
  Job Summary
  
  Provides research, analytical, and administrative support to Consumer Risk Management, which provides oversight of the compliance, credit, operational and reputational risks associated with the Synovus Consumer Banking strategy. Participates in a variety of projects ranging in complexity as required.
  
  Job Duties and Responsibilities
  
  
  • Supports Consumer Bank Risk Management by performing periodic analysis, monitoring and self-testing as prescribed. Communicates and coordinates with various business units within the bank to analyze information needs and requirements. Monitors and maintains multiple reports. Elevates any issues that may arise and need attention to management.
  • Creates engaging and informative presentations that communicate results to management and executive audiences. Organizes data and generates various reports and models. Interprets and translates data in multiple formats. Analyzes and aggregates information as required and summarizes results with relevant formatting, tables or graphs.
  • Provides support during regulatory, internal audit and compliance examinations for the Consumer Bank including gathering information, performing analysis, and creating presentations that communicate results to management and executive audiences. Monitors and tracks the progress, changes and results of MRA/MRIAs and highlights areas of concern.
  • Assists in the review of all Consumer Banking complaints and determines that respective complaints are appropriately handled, including identifying opportunities for process improvements.
  • Serves as a point of contact for first-line-of-defense monitoring and self-testing. Assists with quarterly reporting of self-testing and monitoring procedures and results for Consumer Banking business units. Monitors and tracks the progress, changes and results of MRA/MRIAs that result from period testing errors identified.
  • Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
  • Performs other related duties as required.
  
  
  The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
  
  Synovus is an Equal Opportunity Employer supporting diversity in the workplace
  
  Minimum Requirements
  
  Minimum Education:
  
  
  • Bachelor's degree in related field or an equivalent combination of education and experience.
  
  
  Minimum experience:
  
  
  • Minimum four years' experience working in a customer facing banking role; with two years lending experience preferred.
  
  
  Required Knowledge, Skills, Abilities:
  
  
  • Knowledge of federal laws, rules regulations, and applicable guidance to include: UDAAP/UDAP, TILA./Reg Z, TISA/Reg DD, Reg E, SCRA, FCRA/Reg B, MLA) and
  • Analytical skills
  • Strong written and verbal communications skills
  • Proficiency using Microsoft Office software products
  
  
  Additional Information
  
  Preferred Knowledge, Skills, Abilities:
  
  
  • Understanding of banking business, processes, systems and issues
  • Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
  • Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
  • Written Communications: Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

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