Campbell Soup
Consumer Care Program Manager
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Job Description
- Req#: Req-63024
Employer Industry: Food Manufacturing
Why consider this job opportunity:
- Salary up to $149,600
- Benefits begin on day one, including medical, dental, and life insurance for individuals and families
- Eligible for a matching 401(k) plan with immediate vesting upon hiring
- Unlimited sick time along with paid time off and holiday pay
- Opportunities for professional growth and innovation within the company
- Participation in community support programs through “Campbell’s Cares”
What to Expect (Job Responsibilities):
- Manage and document processes involved in third-party operations at the contact center to ensure effective program execution
- Evaluate and implement emerging technologies to enhance consumer experience and contact center productivity
- Oversee CRM governance and strategy to maintain system integrity and alignment with business objectives
- Lead the development of performance dashboards and data integrity reports using analytics tools
- Ensure consistency in corporate messaging across all consumer touchpoints while driving continuous improvement
What is Required (Qualifications):
- 6+ years of experience in CRM administration with governance leadership in the CPG/food manufacturing sector
- Bachelor’s degree
- Proficiency in program management, including process development and continuous improvement
- Strong technical writing skills for process and standards development
- Ability to travel up to 20% of the time
How to Stand Out (Preferred Qualifications):
- Educational background in operations and/or quality management
- Experience with digital asset management tools
- Assertive and collaborative communication style with strong influence
- Familiarity with project management tools such as Asana
#FoodManufacturing #ConsumerExperience #CareerGrowth #CompetitiveBenefits #CRMAdministration
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The Campbell Soup Company, also known as just Campbell's, is an American processed food and snack company.
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