Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

As a dedicated Consumer Lending Processor -Mid-Level- you will work within defined guidelines and framework, close and fulfill loans on a national basis from point of application through final loan fulfillment. Serve members by reviewing and evaluating loan files for qualification and fulfilling the loan closing process. Communicate with members, dealerships, financial institutions, and other third parties to ensure all loans close and fulfill in accordance with bank, investor, and regulatory guidelines.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in our Tampa, FL, location.

Work Hours: Monday-Friday 6am-10pm CST, Saturday 8am-8pm CST and Sunday 8am-6pm CST.


Relocation assistance is not available for this position.

The Opportunity

What you’ll do:

• Serve members by reviewing and evaluating loan product files for qualification and fulfillment of the loan closing process.
• Handle calls on complex member relationships and executes high risk transactions, which may be manual and may require regulatory action.
• Use established procedures to manage and execute complex decision making while prioritizing members’ needs and provides solutions to complex complaints and issues.
• Evaluate loan files to ensure loan meets credit criteria and, if necessary, communicate with appropriate parties to verify customer payoffs, obtain and/or update purchase orders, title applications, and dealer electronic checks.
• Verify documentation for funding in accordance with compliance, legal, regulatory, and investor guidelines.
• Provide guidance on complex issues or discrepancies/exceptions identified.
• Lien Perfection follow-up duties; prepare appropriate documents and initiate outbound calls to members and/or third-party stake holders as necessary for lien perfection purposes.
• Serve as a resource to team members on escalated issues; researches and resolves moderate to complex consumer lending issues; May handle escalated calls.
• May lead and coordinate testing efforts, process improvement pilots, and projects.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma
• 2 years of customer contact experience in a financial services call center environment managing customer relationships and products.
• Proficient knowledge in consumer banking loans and demonstrated proficiency in Consumer Lending Processes.
• Demonstrated knowledge and application of Bank loan products, policies, consumer lending laws and regulations, and understanding of documentation relating to consumer loans.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $43,680.00 - $70,500.00

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.