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Consumer Resolution Specialist I
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Job Description
- Req#: CONSU006333
Employer Industry: Financial Services
Why consider this job opportunity:
- Flexible work arrangement with 20% in-office and 80% remote work
- Opportunity for career advancement within a supportive environment
- Competitive hourly pay with a minimum of 37.5 hours required for full-time status
- Consistent, high level of service within the employer's standards
- Chance to collaborate with various teams and build relationships
- Engage in meaningful work that involves assisting clients with their financial needs
What to Expect (Job Responsibilities):
- Collect payments on delinquent accounts after the grace period for direct and indirect consumer loans
- Recommend delinquent loans secured by collateral for repossession
- Provide temporary financial hardship extensions in line with employer procedures
- Coordinate collection efforts with originating lenders and consumer lending leaders as needed
- Maintain compliance with the employer's policies and risk management concepts in daily tasks
What is Required (Qualifications):
- High School Diploma or equivalent required
- Minimum of 40 hours per week availability
- Prior experience in collections, consumer lending, or a related field preferred
- Basic computer skills and ability to understand and follow directions
- Strong interpersonal and customer service skills
How to Stand Out (Preferred Qualifications):
- Previous experience in a financial services role
- Familiarity with compliance requirements and risk management concepts
- Proven ability to influence others and build collaborative relationships
- Strong organizational skills and attention to detail
#FinancialServices #CustomerService #CareerOpportunity #RemoteWork #Collections
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