• Job Description

  Req#: JR62106
  Employer Industry: Auto Glass Services
  
  Why consider this job opportunity:
  - Salary beginning at $52,000/year with competitive weekly pay and bonus opportunities
  - Comprehensive benefits package valued at over $10,000, including 401(k) with company matching and medical coverage
  - Up to $5,250 annually in tuition reimbursement
  - Paid training and access to all necessary tools and resources for success
  - Commitment to work/life balance through paid time off (PTO), company holidays, and paid volunteer days
  - Opportunity to build a fulfilling career in a supportive environment
  
  What to Expect (Job Responsibilities):
  - Foster a motivating and rewarding work environment by creating incentives, contests, and activities for team engagement
  - Monitor customer service calls for quality assurance and provide coaching to team members on best practices
  - Track individual performance against established goals and take necessary actions to ensure team success
  - Manage the recruitment, interviewing, hiring, and onboarding of new associates to maintain a well-staffed workforce
  - Assist with incoming calls during peak times and resolve escalated customer/client issues as needed
  
  What is Required (Qualifications):
  - High School Diploma/GED/Equivalent required; Associate’s or Bachelor’s degree preferred
  - 1-2 years of experience leading a team in a call center environment
  - Strong knowledge of Microsoft Office Suite and general office equipment; familiarity with CCC estimating software preferred
  - Ability to create an environment of openness and trust focused on delivering world-class customer service
  - Must be able to walk, sit, stand, and move around the contact center floor to assist Customer Service Representatives (CSRs)
  
  How to Stand Out (Preferred Qualifications):
  - Knowledge of the automotive or insurance industry
  - Experience with leadership philosophies that foster a positive team culture
  
  #AutoGlass #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Safelite Group, Inc. is an American provider of vehicle glass repair, replacement, and calibration services and insurance claims management company, based in Columbus, Ohio.

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