• Job Description

  Req#: JR62106
  Employer Industry: Auto Glass Services
  
  Why consider this job opportunity:
  - Salary starting at $52,000 per year
  - Competitive weekly pay and bonus opportunities
  - Comprehensive benefits package valued at over $10,000, including 401(k) with company matching, customized medical coverage, and paid time off (PTO)
  - Up to $5,250 annually in tuition reimbursement
  - Paid training and access to essential tools and resources for success
  - Supportive work environment focused on work/life balance
  
  What to Expect (Job Responsibilities):
  - Lead and mentor Customer Service Representatives (CSRs) to ensure a People-Powered, Customer-Driven experience
  - Create incentives and contests to foster a motivating and rewarding work atmosphere
  - Monitor calls for quality assurance and provide coaching on best practices
  - Manage recruitment, interviewing, hiring, and onboarding of new staff
  - Address escalated customer/client concerns and assist during peak call volume
  
  What is Required (Qualifications):
  - High School Diploma, GED, or equivalent required; Associate’s or Bachelor’s degree preferred
  - 1-2 years of experience leading a team in a call center environment
  - Knowledge of leadership philosophies and a focus on delivering excellent customer service
  - Strong proficiency in Microsoft Office Suite and general office equipment; knowledge of CCC estimating software preferred
  - Ability to be mobile on the contact center floor to assist CSRs
  
  How to Stand Out (Preferred Qualifications):
  - Experience in the automotive or insurance industry
  - Familiarity with leadership strategies that promote openness and trust within the team
  
  #AutoGlass #CustomerService #CareerOpportunity #CompetitivePay #LeadershipRole
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Safelite Group, Inc. is an American provider of vehicle glass repair, replacement, and calibration services and insurance claims management company, based in Columbus, Ohio.

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