Galileo Global Education
Contact Center Agents
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Job Description
- Req#: R-26578
- Performs inbound and outbound calls and communicates through emails and live chats with prospective students.
- Utilizes technology to support new student enrollment and provide information requested to prospective students (phone, email, live, chat, social media, computerized systems).
- Ensures procedures are followed and leads received are processed accordingly
- Escalates issues in accordance to Contact Center guidelines when necessary
- Maintains effective communication and collaboration with the Sales Team.
- Actively participates in the Department / University’s promotional events.
- Bachelor Degree in Business or related field
- Experience in Customer Service / Sales in education or other B2C service industries is required
- Excellent command of the Greek and English language.
- Proficient knowledge on MS Office tools
- Customer-focused with excellent interpersonal & communication skills, collaborative, proactive and results-oriented
- 35-hour work week.
- Provident Fund.
- Private Medical Scheme.
- Paid sick leave.
- Supportive working environment.
- Personal support and advice.
- Free access to the University’s clinics.
- Professional development programs.
- Free parking.
Contact Center Agents serve as the first point of contact for prospective students and are responsible to communicate University-related information on programs of study offered through conventional and digital means.
Duties and responsibilities
Job Requirements:
What we offer
European University Cyprus offers a competitive remuneration package and a range of benefits, including:
Deadline for applications: Tuesday 30, December 2025.
All applications shall be treated in strict confidentiality and only candidates that meet the job specifications will be contacted.
About the company
Galileo Global Education is an international post-secondary education group, focused on providing students with access to higher education in the fields of applied arts, design, communication and management.
Notice
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