University of Miami
Contact Center Associate 2 (H)
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Job Description
- Req#: R100093302
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere within the continental U.S.
- Comprehensive benefits package including medical, dental, and tuition remission
- Competitive salary with potential for performance-based bonuses
- Supportive and collaborative work environment focused on patient-centered care
- Chance to make a positive impact on patient experiences across the UHealth System
What to Expect (Job Responsibilities):
- Deliver high-level patient service with consistent quality and productivity
- Schedule and register patients for appointments, ensuring accurate documentation
- Act as a subject matter expert to assist peers and train new agents
- Verify insurance information and coordinate pre-registration processes
- Maintain effective communication with medical staff and departments for problem resolution
What is Required (Qualifications):
- High School diploma or equivalent
- Minimum 2 years of relevant experience in a healthcare or customer service setting
- General knowledge of office procedures and operations
- Strong oral and written communication skills
- Ability to handle stressful situations with professionalism and maintain confidentiality
How to Stand Out (Preferred Qualifications):
- Experience working in a contact center or healthcare environment
- Knowledge of medical terminology and insurance referral requirements
- Proven ability to lead, motivate, and train others
- Skills in problem-solving and conflict resolution
- Relevant certifications in healthcare administration or customer service
#HealthcareServices #RemoteWork #PatientCare #CareerGrowth #CompetitiveBenefits #CustomerService
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The University of Miami is a private research university in Coral Gables, Florida.
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