• Job Description

  Req#: 429592BR
  • High School Diploma or GED
  • Minimum of 1+ years of experience in Retail, customer service, banking, or contact center experience preferred
  • Ability to navigate through multiple computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics
  • Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets)
  • Exceptional listening skills and a curiosity for helping customers to address their needs and resolve concerns
  • Strong relationship management skills, capable of explaining complex banking concepts
  • Positive and energetic demeanor with excellent listening, reading, and communication skills
  • Able to communicate financial information in a way that is clear and accessible to a wide range of customers
  • Team oriented with the ability to work in a fast-paced, challenging work environment with resiliency
  • Experience handling confidential information preferred
  • Proficiency in standard corporate productivity tools (email, MS Office, Teams, internet navigation, CRM applications)
  • Ability to adhere to a flexible work schedule which may include weekends and holiday hours
  • Position requires the ability to be onsite for training(s), moments that matter, and any other applicable meetings / events as deemed by the business

  
  Physical and Mental Requirements:

  Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

  • Domestic Travel – Occasional
  • International Travel – Never
  • Performing sedentary work – Continuous
  • Performing multiple tasks – Continuous
  • Operating standard office equipment - Continuous
  • Responding quickly to sounds – Continuous
  • Sitting – Continuous
  • Standing – Occasional
  • Walking – Occasional
  • Moving safely in confined spaces – Occasional
  • Lifting/Carrying (under 25 lbs.) – Occasional
  • Lifting/Carrying (over 25 lbs.) – Never
  • Squatting – Occasional
  • Bending – Occasional
  • Kneeling – Never
  • Crawling – Never
  • Climbing – Never
  • Reaching overhead – Never
  • Reaching forward – Occasional
  • Pushing – Never
  • Pulling – Never
  • Twisting – Never
  • Concentrating for long periods of time – Continuous
  • Applying common sense to deal with problems involving standardized situations – Continuous
  • Reading, writing and comprehending instructions – Continuous
  • Adding, subtracting, multiplying and dividing – Continuous

  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

  In our multiple contact centers we make it easy to do business with us by creating value and delivering trusted advice to our customers. We're proud of the legendary experiences we deliver 24 hours a day, 7 days a week to our 10 million TD Bank customers.

  As a Contact Center Representative, you ensure every customer feels valued by engaging them in a positive and professional way. By understanding their needs you'll resolve issues efficiently and accurately.

• About the company

  Welcome to TD Bank, America's Most Convenient Bank. Visit now to learn about all our personal banking products like accounts, loans, cards & more.

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