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Contact Center Service & Sales Advisor - Missouri Residents Only - Fully Remote
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Job Description
- Req#: CONTA001815
Employer Industry: Firearms and Self-Defense Services
Why consider this job opportunity:
- Starting salary up to $20.00/hour, based on experience
- Eligible for commission and shift premium based on days and hours worked
- 23 days of Personal Time Off and 8 Company Holidays, plus a paid day of Volunteer Service annually
- Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD
- Complimentary USCCA Elite Membership & Store Discounts
- Opportunity for career advancement and professional growth in a supportive environment
What to Expect (Job Responsibilities):
- Engage with customers, members, and prospects through digital and voice platforms to troubleshoot and resolve issues
- Provide knowledgeable, respectful, and well-thought-out answers to customer inquiries
- Deepen member relationships through engaging conversations and personalized service
- Sell new memberships and USCCA products that match customer needs
- Meet or exceed established targets and key performance indicators for sales and customer satisfaction
What is Required (Qualifications):
- High School diploma or equivalent required; Associate's degree or higher preferred
- Prior experience in a customer service or sales role, preferably in an omni-channel environment
- Ability to obtain and maintain Producer Property and Casualty License; paid training provided
- Excellent interpersonal, written, and verbal communication skills
- Computer fluency and a strong ability to engage with customers through conversation
How to Stand Out (Preferred Qualifications):
- Self-defense knowledge and training, familiarity with firearms is preferred but not necessary
- Demonstrated patience, empathy, and strong listening skills in customer interactions
#Firearms #CustomerService #RemoteWork #CareerGrowth #InsuranceBenefits
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