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Contact Center Service & Sales Advisor - Oklahoma Residents Only - Fully Remote
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Job Description
- Req#: CONTA001816
Employer Industry: Customer Service for Firearm and Self-Defense Advocacy
Why consider this job opportunity:
- Starting salary up to $20.00/hour, based on experience
- Eligible for commission and shift premium based on days and hours worked
- 23 Days of Personal Time Off, 8 Company Holidays, plus a paid day of Volunteer Service annually
- Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD
- Complimentary USCCA Elite Membership & Store Discounts
- Nationally recognized as one of Newsweek's Top 100 America's Most Loved Workplaces
What to Expect (Job Responsibilities):
- Engage with customers, members, and prospects through digital and voice platforms to resolve issues and strengthen relationships
- Provide knowledgeable, respectful responses to customer inquiries without relying on scripts
- Deepen and retain member relationships through engaging conversations
- Operate with a "find needs, fill needs" mindset to provide tailored solutions and information
- Meet or exceed established targets and key performance indicators for sales and customer satisfaction
What is Required (Qualifications):
- High School diploma or equivalent required; Associate's degree or higher preferred
- Prior experience in a customer service or sales role; experience in omni-channel environments is a plus
- Ability to pass and maintain a Producer Property and Casualty License; paid training provided
- Excellent interpersonal skills with strong written and verbal communication abilities
- Computer fluency and familiarity with software applications and advanced internet functions
How to Stand Out (Preferred Qualifications):
- Self-defense knowledge and training; familiarity with firearms is preferred but not necessary
- Demonstrated patience, empathy, and strong listening skills while fulfilling customer needs
- Ability to work effectively in both team and remote environments
#CustomerService #SelfDefense #CareerOpportunity #RemoteWork #TopEmployer
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