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Contact Center Service & Sales Advisor - Remote
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Job Description
- Req#: CONTA001818
Employer Industry: Firearm Safety and Self-Defense Services
Why consider this job opportunity:
- Starting salary up to $20.00/hour, based on experience
- Eligible for commission and shift premiums based on days and hours worked
- 23 Days of Personal Time Off, 8 Company Holidays, plus a paid day of Volunteer Service annually
- Workplace flexibility with Headquarters, Work-From-Home Remote, and Hybrid options
- Robust insurance coverage options, including Medical, Dental, Vision, and Life
- Complimentary membership and store discounts for USCCA Elite
What to Expect (Job Responsibilities):
- Field customer, member, and prospect contacts through digital and voice platforms to troubleshoot and resolve issues
- Respond to customer inquiries with knowledgeable and respectful answers
- Deepen and retain member relationships through engaging conversations
- Sell new memberships and USCCA products that meet customer needs
- Meet or exceed established targets for advisor efficiency, sales, and retention
What is Required (Qualifications):
- High School diploma or equivalent required; Associate's degree or higher preferred
- Prior work history in a customer service or sales role
- Required to pass and maintain Producer Property and Casualty License; paid training provided
- Excellent interpersonal skills with strong written and verbal communication abilities
- Computer fluency with a working knowledge of software applications and advanced internet functions
How to Stand Out (Preferred Qualifications):
- Self-defense knowledge and training; familiarity with firearms is preferred, but not necessary
- Experience in fielding customer concerns in an omni-channel environment
#FirearmSafety #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided
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