• Job Description

  Req#: CONTA001813
  Employer Industry: Firearm Safety and Advocacy
  
  Why consider this job opportunity:
  - Starting salary up to $20.00/hour, based on experience
  - Eligible for commission based on sales performance
  - 23 days of Personal Time Off and 8 company holidays, plus a paid day of volunteer service annually
  - Robust insurance coverage options, including medical, dental, vision, and life insurance
  - Complimentary USCCA Elite Membership and store discounts
  - Opportunity to work in a recognized top workplace with a focus on employee satisfaction
  
  What to Expect (Job Responsibilities):
  - Engage with customers, members, and prospects through digital and voice platforms to resolve issues and strengthen relationships
  - Provide knowledgeable and respectful responses to customer inquiries without relying on scripts
  - Deepen member relationships through engaging conversations and personalized service
  - Sell new memberships and USCCA products by identifying customer needs
  - Meet or exceed established key performance indicators for efficiency, sales, and customer satisfaction
  
  What is Required (Qualifications):
  - High School diploma or equivalent required; Associate's degree or higher preferred
  - Prior experience in customer service or sales, preferably in an omni-channel environment
  - Ability to pass and maintain a Producer Property and Casualty License; paid training provided
  - Excellent interpersonal, written, and verbal communication skills
  - Strong computer proficiency and ability to work effectively in a team environment, both in-office and remotely
  
  How to Stand Out (Preferred Qualifications):
  - Familiarity with firearms and self-defense training
  - Previous experience in a contact center or similar role
  - Demonstrated ability to handle customer concerns with empathy and patience
  - Knowledge of sales techniques and customer relationship management
  - Passion for customer service and a commitment to enhancing the member experience
  
  #FirearmSafety #CustomerService #RemoteWork #CareerGrowth #TopWorkplace
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

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