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Contact Center Service & Sales Advisor - Virginia Residents Only - Fully Remote
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Job Description
- Req#: CONTA001814
Employer Industry: Firearms and Self-Defense Services
Why consider this job opportunity:
- Starting salary up to $20.00/hour, based on experience
- Eligible for commission and shift premiums based on days and hours worked
- 23 days of Personal Time Off, 8 Company Holidays, plus an annual paid day of Volunteer Service
- Robust insurance coverage options including Medical, Dental, Vision, and more
- Complimentary USCCA Elite Membership & Store Discounts
- Nationally recognized as one of Newsweek's Top 100 America's Most Loved Workplaces
What to Expect (Job Responsibilities):
- Engage with customers and members through inbound and outbound calls to resolve issues and strengthen relationships
- Respond to inquiries with knowledgeable and respectful answers, avoiding scripted responses
- Sell new memberships and USCCA products based on customer needs
- Follow up as necessary to ensure optimal service experiences and retain membership
- Meet or exceed established performance targets in sales, retention, and customer satisfaction
What is Required (Qualifications):
- High School diploma or equivalent required; Associate's degree or higher preferred
- Prior experience in customer service or sales, preferably in an omni-channel environment
- Must pass and maintain a Producer Property and Casualty License; paid training provided
- Strong written and verbal communication skills, with the ability to establish rapport quickly
- Computer fluency and familiarity with software applications and advanced internet functions
How to Stand Out (Preferred Qualifications):
- Self-defense knowledge and training, familiarity with firearms is preferred but not necessary
- Demonstrated ability to employ patience, empathy, and strong listening skills
#Firearms #CustomerService #Sales #CareerOpportunity #RemoteWork
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