NTT DATA
Contact Center Solutions Engineer Nice InContact and Salesforce (REMOTE IN THE US or CANADA)
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Job Description
- Req#: 357163
Employer Industry: Technology Services
Why consider this job opportunity:
- Remote work opportunity available within the US or Canada
- Competitive salary with potential for bonuses
- Opportunity for career advancement and growth within a global organization
- Work in a forward-thinking and innovative environment
- Collaborate with talented professionals and enhance technical skills
- Contribute to impactful projects in AI and digital infrastructure
What to Expect (Job Responsibilities):
- Design and develop robust API integrations between the Nice InContact platform and enterprise systems
- Build and enhance Salesforce Service Cloud components for improved customer service operations
- Configure and customize Salesforce Service Console and SF Agent for optimal user experience
- Troubleshoot complex integration issues across multiple support tiers
- Collaborate with business stakeholders to translate requirements into technical solutions
What is Required (Qualifications):
- 5+ years of experience with API development and integration in enterprise environments
- Demonstrated experience integrating call center platforms, particularly Nice InContact, with CRM and ticketing systems
- Strong knowledge of Salesforce development, including Apex, Lightning Components, and Salesforce APIs
- Proven experience with ServiceNow integration capabilities and API frameworks
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
How to Stand Out (Preferred Qualifications):
- Salesforce certifications (Platform Developer, Service Cloud Consultant)
- Extensive experience with Nice InContact or relevant certification
- Knowledge of Salesforce Digital Engagement and omni-channel routing
- Familiarity with cloud platforms such as AWS, Azure, or GCP
- Understanding of contact center metrics and reporting requirements
#TechnologyServices #RemoteWork #APIIntegration #Salesforce #CareerGrowth #InnovativeEnvironment
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967.
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