AAMC
Contact Center Support, Lead Associate
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Job Description
- Req#: 10009082
Employer Industry: Non-Profit Healthcare Association
Why consider this job opportunity:
- Salary up to $55,300
- Fully remote work available for most positions
- Generous 403(b) employer contributions and access to financial wellness resources
- Comprehensive health and wellness perks, including fitness subsidies and on-site wellness programs
- Supportive family care options through an employer-paid Employee Assistance Program
- Opportunity to serve as a mentor and contribute to team development
What to Expect (Job Responsibilities):
- Provide second-tier customer advocacy through high-quality service and technical support in a multi-channel contact center
- Troubleshoot and resolve complex product and program inquiries
- Assist the Team Lead in managing customer relationships and team support
- Participate in application testing and resource development initiatives
- Serve as a subject matter expert and mentor for new and temporary staff
What is Required (Qualifications):
- Bachelor’s Degree or 4 years equivalent experience required
- Minimum of a High School diploma
- Ability to type a minimum of 40+ words per minute
- Strong verbal and written communication skills with the ability to articulate clearly
- Experience in a call center or customer-focused, metrics-based environment
How to Stand Out (Preferred Qualifications):
- Application troubleshooting experience
- Experience with Salesforce or other CRM applications
- Strong analytic and problem-solving skills
- Familiarity with browser-based applications and internet navigation
#NonProfitHealthcare #CustomerSupport #RemoteWork #CareerDevelopment #EqualOpportunityEmployer
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The Association of American Medical Colleges is a nonprofit organization based in Washington, DC that was established in 1876.
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