• Job Description

  Req#: R230014239

  Application Deadline:

  10/22/2023

  Address:

  100 King Street West

  Job Family Group:

  Customer Solutions

  J OB DESCRIPTION :

  Are you passionate about writing and building simple and intuitive experiences for users? BMO’s award-winning payment platform, Online Banking for Business, has an exciting opportunity for a Content Designer to join its Content Strategy team.

  The ideal candidate understands this job is more than just words. It’s about creating user-friendly experiences that help our business clients effortlessly complete their banking tasks. This includes but is not limited to writing in a variety of different formats (e.g., micro copy, communications, conversational design, etc.) across multiple channels, such as desktop and, mobile.

  The successful candidate will work closely with a talented group of creatives, content managers and developers. This role is based in Toronto and reports to the Head, Digital Product Marketing & Content Strategy.

  Key Responsibilities:

  • Partner with customer experience and user research to understand our clients needs when it comes to context and instructions.

  • Write clear, concise, accurate micro copy (error messages, onscreen instructions, etc.) for desktop and mobile app. Duties also include content creation for product pages, interactive walkthroughs, self-help instructions, chatbot journeys, and other related support material.

  • Ensure all content and user journeys are consistent with brand tone of voice, quality and style across all devices.

  • Proofread and edit all material to confirm accuracy, clarity and conformity to layout and design.

  • Work with UI designers to align copy with design.

  • Drive the creative process by playing an active role in brainstorming, ideation and collaboration.

  • Establish, adhere and manage editorial governance across all content for the online and mobile channels.

  • Partner closely with different teams to assist with other copy needs and messaging opportunities (product pages, emails etc.).

  Skills

  • 5+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • Must be able to write copy that’s easy to understand, accurate and concise.
  • Ability to work in a fast-paced environment, manage multiple projects and juggle competing deadlines.
  • Impeccable knowledge of grammar (spelling, punctuation, usage).
  • Ability to analyze and synthesize complex content.
  • Must be able to able to work cross collaboratively and gather information from various stakeholders.
  • Must be able to present information in an organized and understandable format.
  • Ability to innovate and improve current processes.
  • Experience editing and proofreading copy.
  • Must be flexible and willing to take feedback.
  • Must understand user centered design principles and how copy impacts the customer journey.
  • Ability to work independently, and take initiative and not be afraid to ask questions.
  • Bilingualism is not mandatory but is an asset.

  We’re here to help

  At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

  As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

  To find out more visit us at https://jobs.bmo.com/ca/en .

  BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

  Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

• About the company

  The Bank of Montreal is a Canadian multinational investment bank and financial services company.

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