• Job Description

  Req#: R24_00379

  Range:

  78,400.00 - 117,600.00 CAD

  Job Description:

  Continuous Improvement Consultant

  GAME ON – OLG needs you

  We’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based gaming channels. Over the course of fiscal 2022-23, OLG delivered a record $2.5 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction, to become a world class gaming entertainment leader with a globally admired digital platform.

  We are ready to take this game to the next level and need a passionate Continuous Improvement Consultant to support the Lottery, Enterprise Marketing and Customer Experience Division through consultation with business operational areas to provide guidance on key continuous improvement initiatives driving optimization and standardization in processes.

  YOUR ROLE IN THE GAME

  Reporting to the Sr Manager, Lottery Controls & Continuous Improvement, you will be empowered to:

  • Facilitate cross-functional teams in the development of repeatable operational processes to maximize resources and efficiency within an operational area.

  • Promote continuous improvement and operational efficiency within the Lottery, Enterprise Marketing and Customer Experience Division and the Corporation through facilitation of improvement initiatives and creation of repeatable processes for operational success.

  • Support the delivery of Division initiatives (product implementations, light house initiatives) by developing efficient business processes, systems, and models, delivering within scheduled dates.

  • Optimize business operations by supporting the development and implementation of key strategic initiatives for the Division. (e.g. risk management, process design, continuous improvement, and implementing best practice standards and methodologies).

  • Ensure adherence to governance models to drive efficiencies through continuous improvement.

  • Develop repeatable strategies, standards, and methods to promote a continuous improvement mindset within Division functions.

  • Develop documentation to support new processes for alignment to organizational structures such as roles & responsibilities, RACI’s, etc.

  • Support the implementation of continuous improvement initiatives and operational efficiencies.

  WHAT YOU NEED TO PLAY

  Work Experience: 5+ years of relevant experience planning, facilitating, developing, and implementing continuous improvement initiatives, driving business optimization, and standardizing process

  Education: University degree in Business Administration or equivalent and experience in adult education/training; Six Sigma Certification (Green or Black Belt); Knowledge of organizational change management and Agile methodology

  Critical Skills: Strong Facilitation skills (including adult learning principles); Analytical and Problem-Solving skills; Strong Interpersonal skills; Detail Oriented; Demonstrated process management and efficiency skills; Ability to gather, synthesize and translate complex data into easily understood concepts; Business Process Management software knowledge; MS Office (Intermediate Word, Excel, PPT, Visio)

  Assets: Lean Six Sigma, change management, Agile product delivery, risk management, and/or related process continuous improvement certifications

  Negotiation and Influence : Ability to negotiate and influence effectively while being open to perspectives and maintaining strong relationships

  Strategic Thinker : Strong strategic and critical thinker with ability to delve into unique challenges and find creative solutions

  Collaboration & Fun : Inclusive and collaborative work style while creating fun and excitement in our work

  Integrity and Trust : Do what's right and operate with transparency and openness

  PERKS OF JOINING OUR TEAM

  • Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario

  • Flexible Work Environment: to help balance both work and life

  • You Matter: family friendly work practices and hybrid work

  • Freedom to Innovate: supports new and better ways to be successful

  • Be your Authentic Self: environment that values diversity as a source of strength

  • Learning Galore: 24-7 access to robust online learning programs

  • Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario

  • Variable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)

  Learn about OLG – GAME ON!

  OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including, lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.

  The key to our success is our people. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including hybrid work.

  Equity, diversity, and inclusion are essential elements of our culture and cornerstones of the Five Truths that OLGers Live by. At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario.

  While we are re-shaping and growing our business, we are unwavering when it comes to living our purpose, and ensuring our business delivers meaningful benefits for the people of Ontario. OLG’s net profits are reinvested back into the province, contributing to the quality of life for Ontarians.

  To learn more about OLG go to our website at www.olg.ca

  We look forward to hearing from you, interested applicants please apply online by July 26, 2024.

  OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if you require accommodation at any time throughout the hire process .

  We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

  Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact careers@olg.ca, 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.

• About the company

  Discover, enjoy, and experience the fun with our Lotteries, INSTANT-win tickets, and online casino games! Play online casino games and lottery games on OLG.ca!

Notice