Salary: $55,823.00 - $97,689.00 Annually
Location : Remote, NC
Job Type: Permanent Full-Time
Job Number: 25-04692 DSS 60042019
Department: Dept of Health and Human Services
Division: Social Services
Opening Date: 04/25/2025
Closing Date: 5/9/2025 5:00 PM Eastern
Job Class Title: Human Services Program Consultant III
Position Number: 60042019
Salary Grade: NC16

Description of Work
RECRUITMENT RANGE: $55,823 - $76,756

This position is funded in part through federal funds.
This position is home based and has the responsibility for monitoring, training, and providing or arranging technical assistance to the local county Department of Social Services (DSS) offices in region 4 which includes the following counties: Anson, Cabarrus, Harnett, Hoke, Lee, Mecklenburg, Montgomery, Moore, Richmond, Robeson, Rowan, Scotland, Stanly, and Union. In addition, this position will be responsible for working with the county in improving their Work First program and directing the Continuous Quality Improvement (CQI) process, on and off-site consultation, coaching, review of records, review of data related to performance measures and other metrics, and building professional relationships to improve outcomes for adults, children and families while remaining in compliance with federal regulations, North Carolina General Statutes, and Administrative Rules and policies. The Continuous Quality Improvement (CQI) Specialist has state supervisory responsibility for ensuring that county staff correctly understand and apply the Work First programs' manual policy. This position will utilize county specific and regional data regarding program performance metrics/measures to identify areas of deficiency or non-compliance, conduct regionalized supervision to ensure that counties within the region are operating in compliance with the federal, state, and program requirements. This position will monitor programs to identify trends both positive and negative and report findings, provide feedback to the counties on program data and performance measures, and identify and provide technical assistance to assist regions in improving program administration, compliance, and outcomes. This position will develop the CQI Plan, assist in the implementation of the CQI plan, implement CQI strategies within county of non-compliance and spread to other counties within the region that are experiencing deficiencies in the same area, ensure all staff are involved in CQI activities, evaluate success of the CQI plan, and ensure there is a feedback loop between the output/outcome and the CQI initiative. This position will provide basic system functionality guidance and includes communicating with and engaging staff, assisting with development of strategies to reinforce practical application of new skills for navigating and successfully working in North Carolina Families Accessing Services through Technology (NC FAST), assessing readiness and proficiency of users, and communicating with project staff to enact plans for achieving proficiency in using the NC FAST system. This position will analyze trends in user issues that may indicate gaps in training needs and provides feedback on areas where new users have the greatest difficulty to ensure end user comprehension and overall continuous improvement. This position requires travel to conduct in person meetings with region 4 counties, Regional CQI meetings, and possible conferences that require overnight travel. It is also a responsibility of this position to provide on-site support to counties who have an Individual Assistance (IA) disaster declaration and are operating D-SNAP. This may require overnight travel for multiple days for the duration of D-SNAP operations.

About NC Department of Health and Human Services:

The North Carolina Department of Health and Human Services (DHHS) serves the needs of the most vulnerable of North Carolinians and to accomplish this, we hire only the most dedicated and caring individuals. Finding qualified clinical professionals to treat and care for our clients is a continual challenge as demand for services grows and the availability of providers struggles to keep pace. We are seeking a motivated individual who is up for this challenge and is dedicated to our mission of providing North Carolinians with the very best in clinical care.

Compensation & Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
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Knowledge, Skills and Abilities / Competencies
To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all of the following:

The Knowledge, Skills and Abilities listed below, along with the Minimum Education and Experience Requirements, are REQUIRED to qualify for this position. We will not review resumes in lieu of Experience and Education listed on the application (additional statement below). Click these links for additional information: and

• Demonstrated experience in compliance monitoring, program reviews, and resource management within the Economic and Family service programs portfolio. Experience should be evident through program monitoring areas such as but not limited to second party reviews, quality assurance, state single audit monitorings, program compliance monitorings, and/or the development and implementation of Program Improvement Plans.
• Demonstrated experience developing training materials and presenting in a group setting as related to Social Services programs.
• Proficiency in gathering data from a variety of resources and conducting analysis through program evaluation to enhance program performance.
• Demonstrated experience in research of federal and state laws, policies, and procedures as while utilizing gathered information to support decision making process as related to Social Service programs.
• Proven working knowledge and experience using the North Carolina Families Accessing Services through Technology (NC FAST) system.

Minimum Education and Experience Requirements

Master's degree in a discipline relative to the program from an appropriately accredited institution and four years of related experience; or Bachelor s degree in a discipline relative to the program area from an appropriately accredited institution and six years of related experience; or an equivalent combination of education and experience.
Supplemental and Contact Information
Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.
Master's degree in a discipline relative to the program from an appropriately accredited institution and four years of related experience; or

Bachelor's degree in a discipline relative to the program area from an appropriately accredited institution and six years of related experience; or an equivalent combination of education and experience
NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.
For permanent and time-limited appointments:Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

01

Answers to supplemental questions are not a substitute for providing all relevant information within the body of your application. In order to receive credit for the supplemental questions in which you answered yes, you must provide supporting information within the body of the application, to support your answer. Your application should also reflect all education and all professional work experience acquired including high school and all degrees. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Have you provided such information within the body of the application? (Information should be provided in the appropriate areas, to include the following: Education - including high school, Work Experience - each position should be listed separately, Certificates & Licenses, Skills).

• Yes
• No

02

How many years of experience do you have determining eligibility for Public Assistance benefit programs including but not limited to Work First, Energy, Food and Nutrition Services, or Medicaid?

• None
• Less than 2 yrs.
• 2-4 yrs.
• 4+ yrs.

03

How many years do you have with the NC FAST case management system?

• None
• Less than 2 yrs.
• 2-4 yrs.
• 4+ yrs.

04

How many years do you have interpreting federal and state laws, policies, and procedures as they relate to the Social Services programs?

• None
• Less than 2 yrs.
• 2-4 yrs.
• 4+ yrs.

05

How many years do you have developing and delivering training for Economic and Family services programs including Work First, Food and Nutrition Services, or Energy?

• None
• Less than 2 yrs.
• 2-4 Yrs.
• 4+ yrs.

06

Do you have experience in compliance monitoring, program reviews, and resource management within the Economic and Family service programs portfolio. Experience should be evident through program monitoring areas such as but not limited to second party reviews, quality assurance, state single audit monitorings, program compliance monitorings, and/or the development and implementation of Program Improvement Plans.

• Yes
• No

07

Do you have experience developing training materials and presenting in a group setting as related to Social Services programs.

• Yes
• No

08

Do you have experience in research of federal and state laws, policies, and procedures as while utilizing gathered information to support decision making process as related to Social Service programs.

• Yes
• No

09

Do you have experience using the North Carolina Families Accessing Services through Technology (NC FAST) system.

• Yes
• No

10

Please give additional detail where you learned of DHHS or this opportunity. (e.g., APA Annual Meeting in NYC in May 2021, Facebook, LinkedIn, Doximity, NC Substance Abuse Professional Practice Board, etc.)
Required Question