• Job Description

  Req#: EVENT001296
  The Specialist, Attendee Experience will work closely with the Event Experience Manager to understand the program goals and objectives and lead registration to all assigned programs. The Specialist focuses on attendee management, reporting and client needs outlined by the Event Experience Manager and can work independently. The Specialist works effectively and efficiently with the internal support teams and external clients and complies with the corporate and/or pharmaceutical guidelines.
  
  What you will do here:
  
  • Follow and build client SOPs as required
  • Qualify attendee information
  • Manage hotel accommodations and changes
  • Maintain meeting database with continual updates/changes
  • Provide reportable information for your meetings in a timely manner
  • Meet deadline expectations
  • Manage all attendee communication. Examples include event invitations, reminders, travel letters, communication emails, and surveys
  • Provide quality control processes. Examples include Ground Manifest vs. A/D Manifest, Hotel Rooming List vs. M&IW Rooming List, M&IW Rooming List vs. A/D Manifest, HCP reporting clean up
  • Provide onsite preparation assistance. These services would include, but are not limited to badge layout/production, onsite sign in sheets, onsite reports, registration packet preparation/production, onsite supply preparation/shipment
  • Assist in website testing
  • Technical Support and/or Digital Production on virtual events
  • Research 3rd Party Vendor options and information (dine around grids, gifts/materials, etc.)
  • Work on complex programs with numerous participant types, complicated web builds, and extensive reporting
  • Handle issues and challenges onsite and overcoming them by thinking outside the box
  • Ability to handle a wide range of program types (NSMs, VIP programs, Pharma, etc.)
  • Act as a lead on limited-service events, including the financial process (budget reconciliation, invoicing, and close-out)
  • Travel and act as lead Program Manager and Coordinator for meetings that allow only one M&IW staff person onsite (i.e., handle meeting room set-up, A/V, ground, F&B)
  • Use and develop event registration sites outside of Cvent
  • Understand, develop, and design mobile event apps, including how to provide customer assistance on the download and use of the app
  • Clearly and effectively communicate to each vendor the requirements and specifications needed, negotiate cost savings, and manage payment/reconciliation process
  • Initiate, plan, execute, control, and close out attendee registration projects
  • Manage meeting profiles and statuses in event software
  • Create and manage client and internal timelines
  
  Who you will work with:
  
  • Manager or Director, Attendee Experience, Event Management Services
  • Internal team members from multiple departments
  • External clients and key stakeholders
  
  What you will bring:
  
  • Minimum 4+ years of experience in the meetings industry
  • Knowledge of virtual and hybrid event options
  • Proven excellent oral and written communication skills in both internal and client-facing environments
  • Demonstrated track record of successfully managing multiple projects simultaneously
  • Experience with database management programs (Cvent preferred)
    • Extensive knowledge of Cvent: room shares, event payments and discount codes, Cvent OnArrival, sessions, Event in a Box
  • Proficient in Microsoft Office systems (Outlook, Excel, OneNote, Word, and Power Point)
    • Including mail merges, agenda creation, tables, etc. in Word
    • Including advanced knowledge of excel (Concatenate, Vlookup, SumProducts, Conditional Formatting, CountIF, etc.)
  
  Who we are:M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil.
  
  M&IW provides a portfolio of management services for meetings, events, incentives, conferences, and tradeshows. Those services include Event Management and Design, Event Sourcing, Attendee Registration and Reporting, Event Technology and Production, Creative Services, Event Marketing and Communications, Gifting and Engagement Strategies, Incentive and Recognition Solutions, Group Air Travel, On-Site Execution and Staffing, and Event Analytics. Our consulting and enterprise services include Technology Implementation and Administration, Meeting Policy, Process and Optimization, Third-party Governance, Executive Dashboards and Analytics, and Sustainability Best Practices and Tracking.
  
  GLOBAL HEADQUARTERS:
  10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone +1 262-835-3553
  www.meetings-incentives.com
  M&IW associates located throughout the US, UK, Latin America and Asia Pacific Regions
  
  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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