The Key - Corporate
Coordinator, National On-Call
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Job Description
- Req#: JR104071
Employer Industry: Home Healthcare Services
Why consider this job opportunity:
- Comprehensive benefits package including Medical/Dental/Vision Insurance
- 401(k) matching and Health Savings Accounts to support your financial future
- Flexible PTO plans for both exempt and non-exempt employees
- Supportive work environment focused on employee training and development
- Opportunity to make a positive impact on clients' lives and their families
What to Expect (Job Responsibilities):
- Manage a variety of inbound tickets and answer live phone calls as needed
- Deliver exceptional customer service to caregivers and clients through phone and email
- Maintain detailed and accurate records of all transactions and interactions
- Resolve tickets through effective communication and coordination with field teams
- Accept coaching and feedback to foster continuous improvement in your role
What is Required (Qualifications):
- Must demonstrate reliability through punctual and consistent attendance
- Exceptional customer service skills and ability to communicate professionally
- Strong organizational skills with attention to detail for accurate record-keeping
- Ability to accept coaching and feedback from team leaders
- Previous experience in customer service or a related field is preferred
How to Stand Out (Preferred Qualifications):
- Experience managing inbound customer service tickets or live call handling
- Familiarity with home healthcare services or similar industries
- Ability to work collaboratively in a team-oriented environment
- Knowledge of documentation and record-keeping best practices
#HomeHealthcare #CustomerService #JobOpportunity #EmployeeBenefits #CareerGrowth
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Premier in home care for older adults, seniors and elders. Hourly and 24 hour elder care, home health care and home aides.
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