Employer Industry: Technology Solutions (E-signature and Contract Lifecycle Management)

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from a designated location
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and product experience
- Self-motivated and detail-oriented culture that values employee contributions

What to Expect (Job Responsibilities):
- Provide proactive and reactive support to customers, partners, and internal teams
- Troubleshoot and resolve issues related to accounts, documents, billing, and access
- Manage communications with customers across phone, chat, Salesforce, and Jira
- Identify bugs and improvement opportunities while advocating for customer experience enhancements
- Meet or exceed service level targets and support KPIs

What is Required (Qualifications):
- High school diploma
- 1+ years in a customer-facing role (support, hospitality, retail, etc.)
- Fluent in Portuguese and English
- Excellent verbal and written communication skills
- Self-motivated, collaborative, and detail-oriented with strong time management skills

How to Stand Out (Preferred Qualifications):
- Bachelor’s degree or equivalent professional training
- Experience in technical customer support for SaaS or web-based applications
- Multilingual in other supported languages (French, Spanish, German, Japanese, or Italian)
- Familiarity with Salesforce, Jira, and support ticketing systems
- Understanding of internet technologies and browser-based troubleshooting

#TechnologySolutions #CustomerSupport #RemoteWork #CareerGrowth #SaaS #E-signature

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