Employer Industry: Software as a Service (SaaS)

Why consider this job opportunity:
- Opportunity for career advancement within a leading SaaS company
- Flexible remote work arrangement, allowing you to work from a designated location
- Supportive and inclusive work environment that values employee contributions
- Chance to work with cutting-edge technology and help improve customer experiences
- Access to continuous learning and professional development resources

What to Expect (Job Responsibilities):
- Provide proactive and reactive support to customers, partners, and internal teams
- Troubleshoot and resolve issues related to accounts, documents, billing, and access
- Manage communications with customers across phone, chat, Salesforce, and Jira
- Identify bugs and advocate for enhancements to improve customer experience
- Promote products and services through consultative support conversations

What is Required (Qualifications):
- High school diploma
- Minimum of 1 year in a customer-facing role (support, hospitality, retail, etc.)
- Fluent in Portuguese and English
- Excellent verbal and written communication skills
- Self-motivated, collaborative, and detail-oriented with strong time management skills

How to Stand Out (Preferred Qualifications):
- Bachelor’s degree or equivalent professional training
- Experience in technical customer support for SaaS or web-based applications
- Multilingual in other supported languages (French, Spanish, German, Japanese, or Italian)
- Familiarity with Salesforce, Jira, and support ticketing systems
- Understanding of internet technologies and browser-based troubleshooting

#SoftwareAsAService #CustomerSupport #RemoteWork #CareerGrowth #TechIndustry

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