• Job Description

  Req#: R1150807

  Job Description:

  Corporate Onboarding Executive

  Bupa Place, Salford Quays, Manchester. M50 3SP

  Full time – 37.5 hours (Mon – Fri 8-6 rotational)

  12 Month Fixed Term

  Starting salary £23,000 per annum

  Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

  Role Overview

  As a Corporate Onboarding Executive, you will provide administrative support via email and telephone for the whole of Corporate Sales for the renewal and onboarding of new and existing business.

  You will support our customers in the beginning of their journey with us and help onboard them onto the relevant systems working closely with internal teams to ensure smooth transition. You'll be required to answer, facilitate and resolve all queries from internal and external customers providing a professional and dedicated service by telephone and email.

  What You’ll do

  • Work with internal teams e.g. Marketing, Product, Finance to facilitate the onboarding and renewal of all Corporate B2B customers, maintaining a network of stakeholders throughout the business in order to facilitate solutions to issues, queries or complaints received via a number of mediums.
  • To lead and own client specific administration & system solutions, based on cross functional technical understanding of business processes, products and platforms.
  • Proactively foster and develop excellent working relationships with our customers and intermediaries, pro-actively liaising with customers and intermediaries via email and telephone to ensure that we effectively manage document fulfilment and onboarding activities within FCA guidelines.
  • Manage and prioritise a variety of workstreams as required to ensure onboarding activity remains within SLA’s.
  • Achieve targets relating to productivity and quality measures, using a variety of established technical and administrative processes,
  • Work effectively within a team, whilst also working independently on required renewal and onboarding activity.

  What you’ll bring

  • Highly skilled in all aspects of MS Office applications and able to use multiple internal systems effectively.
  • Good relationship management skills and ability to build networks of internal & external relationships.
  • Confident and articulate with the ability to challenge at all levels effectively.
  • Able to assimilate and analyse information and data from a variety of sources and use this effectively to ensure objectives and goals are met.
  • Ability to work in target driven team and achieve personal targets on a monthly basis

  • Excellent verbal and written communication and organisational skills, with the ability to be self-reliant and disciplined.

  Why Bupa?

  We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

  Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically.

  You will be eligible for:

  · 25 days holiday, increasing through length of service, with option to buy or sell

  · Bupa health insurance as a benefit in kind

  · An enhanced pension plan and life insurance

  · Onsite gyms or local discounts where no onsite gym available

  · Various other benefits and online discounts

  Diversity and Inclusion

  Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

  Whether you’ve found your feet or are discovering a new path.

  Welcome to a place that celebrates you.

  This isn’t where you've been.

  This is where you're going.

  This is what we have belief in.

  Time Type:

  Full time

  Job Area:

  Call Centre

  Locations:

  Bupa Place

• About the company

  Bupa's origins and global headquarters are in the United Kingdom.

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