Job description

Job responsibilities

The core focus of this job is to lead delivery of a portfolio of services to

support a range of clients (internal and external through partnerships and/or

commercial arrangements). Services to specific clients will be subject to

individual requirements reflecting the different needs of different

organisations.

Strategic Management:

Lead the service in devising and implementing of strategies and service plan to ensure

consistent, high quality and effective delivery of the service. Ensures the promotion of

the plan to all stakeholders

Personally and through team members deliver the targets set down in the service and

team plans, monitoring and addressing under performance.

To contribute to determining strategy, setting objectives and targets and to the

development of policies across the operational remit of the service and the

Directorate, and, working with the line manager, to be accountable for service

strategy.

Lead in the development of new ways of working that maximise efficiency and

effectiveness.

Operational

management:

To review and propose changes to structures, procedures and working methods that

will improve the efficient use of resources and the effectiveness of service delivery to

communities and targeted groups.

To advise the wider service on relevant changing legislation, professional standards

and their implementation.

Maximise commercialisation of services provided.

To develop, support and promote a strong results driven and customer focused

performance culture ensuring the provision of cost-effective, efficient, high quality

services in line with identified needs.

To lead specific programmes as part of the Councils change and transformation

programme.

Communications: Influence and liaise with lead business partners as required to ensure that strategic

planning and implementation of plans is carried out consistently and effectively.

Promote the Councils priorities, policies and Corporate Plan and positively promote

the service with local and national media.

Work closely with officers / professional staff in understanding / improving the

customer journey across a range of NYC services.

Manage challenging situations effectively and pro-actively to improve the performance

of staff and/or volunteers by maintaining communication with staff and providing the

appropriate support and guidance.

Represent the service at appropriate inter and intra agency meetings, promoting,

liaising, consulting and engaging with managers, staff, people who use our services

and their carers and other stakeholders in challenging situations

Respond to media enquiries as requested and appraise your manager of any matters

arising which are particularly sensitive or controversial in nature.

Deliver presentations in order to develop effective service delivery and good

stakeholder relationships.

Inform and analyse national and local policy change and communicate implications to

senior operational managers and frontline staff as appropriate.

Partnership / Corporate Working:

Work with a range of partners/agencies, both internal and external, to develop and

maintain co-operative relationships.

When implementing service delivery change ensure activities are aligned, where

appropriate, with other changes taking place corporately and across Directorates,

including working with colleagues in HR, ICT, Finance, Communications, Legal

Services and other functions where required

Represent the service at policy, operational and co-ordination forums with external

agencies and Council Directorates when required.

Resource

Management:

Be responsible for resources in respect of allocated budgets within the Councils

scheme of delegation of financial responsibility. To oversee the service in such a way

as to protect its financial and operational viability by maintaining current levels and

securing additional business to maximise income generation.

Prioritise and allocate staffing to support managers in discharging their responsibilities

for meeting the needs of the service.

To give leadership, management and direction to staff of the service through the

establishment and promotion of service and individual objectives, service performance

plans, priority setting, reviews and performance appraisal.

To develop and maintain an innovative and responsive approach to the management

of resources having regard to the need for economy, efficiency and effectiveness.

Carry out people management issues such as recruitment, development, and absence

management, setting targets, providing feedback on performance and effectively

addressing development and learning issues.

Support the delivery of corporate initiatives in delivering transformational change,

through effective modelling of positive behaviours and delivering innovative solutions

to service delivery and development.

Systems and information:

Ensure that systems and processes to support the service are consistent with the

Council standards and procedures.

Produce written reports as required including evaluation and impact statements for

distribution service wide and to partners.

Use relevant IT systems and tools to support the management, delivery and

development of services, ensuring records are accurate and current.

Ensure government guidance and legislation are interpreted appropriately and are

adhered to in a manner consistent with good practice.

Safeguarding: To be committed to safeguarding and promote the welfare of children, young people and adults, raising concerns as appropriate.

Job responsibilities

The core focus of this job is to lead delivery of a portfolio of services to

support a range of clients (internal and external through partnerships and/or

commercial arrangements). Services to specific clients will be subject to

individual requirements reflecting the different needs of different

organisations.

Strategic Management:

Lead the service in devising and implementing of strategies and service plan to ensure

consistent, high quality and effective delivery of the service. Ensures the promotion of

the plan to all stakeholders

Personally and through team members deliver the targets set down in the service and

team plans, monitoring and addressing under performance.

To contribute to determining strategy, setting objectives and targets and to the

development of policies across the operational remit of the service and the

Directorate, and, working with the line manager, to be accountable for service

strategy.

Lead in the development of new ways of working that maximise efficiency and

effectiveness.

Operational

management:

To review and propose changes to structures, procedures and working methods that

will improve the efficient use of resources and the effectiveness of service delivery to

communities and targeted groups.

To advise the wider service on relevant changing legislation, professional standards

and their implementation.

Maximise commercialisation of services provided.

To develop, support and promote a strong results driven and customer focused

performance culture ensuring the provision of cost-effective, efficient, high quality

services in line with identified needs.

To lead specific programmes as part of the Councils change and transformation

programme.

Communications: Influence and liaise with lead business partners as required to ensure that strategic

planning and implementation of plans is carried out consistently and effectively.

Promote the Councils priorities, policies and Corporate Plan and positively promote

the service with local and national media.

Work closely with officers / professional staff in understanding / improving the

customer journey across a range of NYC services.

Manage challenging situations effectively and pro-actively to improve the performance

of staff and/or volunteers by maintaining communication with staff and providing the

appropriate support and guidance.

Represent the service at appropriate inter and intra agency meetings, promoting,

liaising, consulting and engaging with managers, staff, people who use our services

and their carers and other stakeholders in challenging situations

Respond to media enquiries as requested and appraise your manager of any matters

arising which are particularly sensitive or controversial in nature.

Deliver presentations in order to develop effective service delivery and good

stakeholder relationships.

Inform and analyse national and local policy change and communicate implications to

senior operational managers and frontline staff as appropriate.

Partnership / Corporate Working:

Work with a range of partners/agencies, both internal and external, to develop and

maintain co-operative relationships.

When implementing service delivery change ensure activities are aligned, where

appropriate, with other changes taking place corporately and across Directorates,

including working with colleagues in HR, ICT, Finance, Communications, Legal

Services and other functions where required

Represent the service at policy, operational and co-ordination forums with external

agencies and Council Directorates when required.

Resource

Management:

Be responsible for resources in respect of allocated budgets within the Councils

scheme of delegation of financial responsibility. To oversee the service in such a way

as to protect its financial and operational viability by maintaining current levels and

securing additional business to maximise income generation.

Prioritise and allocate staffing to support managers in discharging their responsibilities

for meeting the needs of the service.

To give leadership, management and direction to staff of the service through the

establishment and promotion of service and individual objectives, service performance

plans, priority setting, reviews and performance appraisal.

To develop and maintain an innovative and responsive approach to the management

of resources having regard to the need for economy, efficiency and effectiveness.

Carry out people management issues such as recruitment, development, and absence

management, setting targets, providing feedback on performance and effectively

addressing development and learning issues.

Support the delivery of corporate initiatives in delivering transformational change,

through effective modelling of positive behaviours and delivering innovative solutions

to service delivery and development.

Systems and information:

Ensure that systems and processes to support the service are consistent with the

Council standards and procedures.

Produce written reports as required including evaluation and impact statements for

distribution service wide and to partners.

Use relevant IT systems and tools to support the management, delivery and

development of services, ensuring records are accurate and current.

Ensure government guidance and legislation are interpreted appropriately and are

adhered to in a manner consistent with good practice.

Safeguarding: To be committed to safeguarding and promote the welfare of children, young people and adults, raising concerns as appropriate.

Person Specification

Qualifications

Essential

• Professionally qualified to degree level in a relevant specialism or equivalent
• A management or post graduate qualification
• Other Requirements
• Ability to work flexibly to meet the demands of the job including some out of
• hours working
• Committed to the County Councils corporate vision, values and objectives
• Ability to travel around the whole of the County and occasionally beyond
• Highly motivated and not easily discouraged
• Personal and professional demeanour and credibility which commands the
• confidence of elected members, senior managers, staff, external partners and
• other stakeholders
• A high degree of probity and integrity
• Evidence of professional updating and development

Experience

Essential

• Significant knowledge of current policy developments, legislation and good
• practice standards both at local and national level in relation to one or more
• key areas of the councils work
• Significant knowledge of performance management, evaluation tools and
• methodologies
• Significant knowledge of statutory requirements and good practice standards
• regarding strategy development, equality, consultation and engagement
• Knowledge of effective management of staff and resources
• Extensive experience of strategic planning, policy development and
• implementation, and performance management
• Experience of developing and implementing organisational culture change
• within a large diverse organisation
• Successful management of staff
• Experience of responding
• to media enquiries.

Occupational Skills

Essential

• Effective leadership skills and the ability to promote organisational policy and
• objectives to support change management of diverse operational functions to
• deliver strategic objectives.
• Ability to contribute to the planning of resources for the whole council and to
• understand where specific programmes need to collaborate to drive change.
• Ability to develop and maintain effective partnerships both within and outside
• the council
• Ability to negotiate and influence at a senior level with council chief officers
• and senior politicians.
• Ability to demonstrate drive and initiative to achieve outcomes
• Enterprise skills including
• ability to develop and
• sustain effective income
• generation, drive business
• cases and create viable
• business models for public
• benefit.

Qualifications

Essential

• Professionally qualified to degree level in a relevant specialism or equivalent
• A management or post graduate qualification
• Other Requirements
• Ability to work flexibly to meet the demands of the job including some out of
• hours working
• Committed to the County Councils corporate vision, values and objectives
• Ability to travel around the whole of the County and occasionally beyond
• Highly motivated and not easily discouraged
• Personal and professional demeanour and credibility which commands the
• confidence of elected members, senior managers, staff, external partners and
• other stakeholders
• A high degree of probity and integrity
• Evidence of professional updating and development

Experience

Essential

• Significant knowledge of current policy developments, legislation and good
• practice standards both at local and national level in relation to one or more
• key areas of the councils work
• Significant knowledge of performance management, evaluation tools and
• methodologies
• Significant knowledge of statutory requirements and good practice standards
• regarding strategy development, equality, consultation and engagement
• Knowledge of effective management of staff and resources
• Extensive experience of strategic planning, policy development and
• implementation, and performance management
• Experience of developing and implementing organisational culture change
• within a large diverse organisation
• Successful management of staff
• Experience of responding
• to media enquiries.

Occupational Skills

Essential

• Effective leadership skills and the ability to promote organisational policy and
• objectives to support change management of diverse operational functions to
• deliver strategic objectives.
• Ability to contribute to the planning of resources for the whole council and to
• understand where specific programmes need to collaborate to drive change.
• Ability to develop and maintain effective partnerships both within and outside
• the council
• Ability to negotiate and influence at a senior level with council chief officers
• and senior politicians.
• Ability to demonstrate drive and initiative to achieve outcomes
• Enterprise skills including
• ability to develop and
• sustain effective income
• generation, drive business
• cases and create viable
• business models for public
• benefit.

Employer details

Employer name

North Yorkshire Council

Address

County Hall

Racecourse Lane

Northallerton

North Yorkshire

DL7 8AE

Employer's website

https://www.northyorks.gov.uk/ (Opens in a new tab)