• Job Description

  Req#: REF156F

  Company Description

  The LINN Companies, established since 1964, is a large independent dealer of automotive parts centers located in Inver Grove Heights, Hastings, and Newport. The LINN Companies employs over 300 employees and serves over three million customer’s annually. All of our locations have been recognized as clean, well-maintained, modern facilities. We carry all the latest equipment, products and technology to allow each person to be successful.

  Job Description

  JOB DESCRIPTION

  Parts Counter Sales

  JOB SUMMARY Implement appropriate sales practices

  1. Achieve sales and profit quotas.
  2. Practice effective and courteous communication on the telephone or in person with customers.
  3. Demonstrate knowledge of products and their applications (give technical advice, troubleshoot, and help solve problems, usually of a highly technical nature).
  4. Demonstrate ability to sell product features and benefits (up sell or add on sales).
  5. Demonstrate ability to understand customers’ needs—have related sales knowledge.
  6. Demonstrate knowledge of current sales promotions and ability to process consumer rebates and customer registrations.
  7. Thoroughly understand components and functions of automotive systems and maintenance procedures.
  8. Assist retail customers to make proper selections.

  Maintain customer satisfaction

  1. Satisfactorily serve all customers needs.
  2. Secure the “right part” the first time.
  3. Handle difficult customers and problems in a professional manner.
  4. Route deliveries in a timely manner.
  5. Maintain special order/back-order system.
  6. Utilize local buyout/pickup service.
  7. Report any problems immediately to management.
  8. Thank all customer for their business.
  9. Follow up and follow through with your customers.

  Demonstrate professional attitude, conduct and appearance

  1. Demonstrate a pleasant, helpful personality—smile!
  2. Adhere to store policies.

  Maintain TAMS computer abilities

  1. Demonstrate ability to use the TAMS catalog and system.
  2. Effectively use the TAMS point-of-sale invoicing/cash drawer.
  3. Process credit card transactions using the credit card processing equipment.
  4. Practice asset security/loss prevention controls.
  5. Demonstrate knowledge of customer pricing methods used by the store.

  Provide sales support functions

  1. Process salespersons’ customer stock orders.
  2. Check-in store’s stock orders.
  3. Report all overage/shortages/damaged merchandise.
  4. Assist outside salesperson.
  5. Assist in displaying, pricing and stocking merchandise.
  6. Share responsibility for store maintenance and cleanliness.

  Participate in training

  1. Complete all job prerequisite training.
  2. Participate in training when offered (including lap training).
  3. Acquire technical and product knowledge necessary to perform duties.
  4. Possess ASE Parts Specialist (automotive) certification—(*after 2 years of counter exp).
  5. Demonstrate ability to perform the required duties of this job.
  6. Coach, advise, and assist in training of others.

  Perform all other associated tasks as assigned by management

  1. Take initiative to find work to do.
  2. Work with others as a team.
  3. Take pride in yourself, the job you do and the company you work for.

  Physical Requirements:

  1. Capable of operating TAMS point-of-sale system and cataloging.

  1. Able to use the adding machine and process cash, check and credit card transactions.
  2. Visually capable of recognizing and distinguishing letters and numbers and remembering their

  Sequencing.

  1. Able to speak clearly and listen attentively.
  2. Able to work on feet (stand and walk) for entire assigned work shift.
  3. Capable to lifting and moving parts and boxes of up to 60 pounds.
  4. Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (ten feet ).

  With use of stool or ladder when necessary.

  1. Able to move engine blocks, core barrels, and other heavy equipment with moving aids designed

  Move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.

• About the company

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