• Job Description

  Req#: 5425
  About the Team The Customer Experience (Marketing) team works to showcase our brand through the lens of expertise and love. They work to provide a personalized experience for our consumers backed by best-in-class, data-driven marketing capabilities. The Customer Experience team focuses across 4 departments including, Marketing, Creative, Communications, and our Loyalty & CRM team. Everyone brings their own point of view to create a unique experience for the pets and pet parents. About the Location Hybrid Position: This position is based in Phoenix and may be considered Hybrid based on PetSmart’s FlexSmart policy and business needs. A Hybrid work arrangement is considered to be a blend of onsite and remote work activity. Associates with a Hybrid work arrangement have a work space at Phoenix Home Office and can be required to come onsite between 1-5 days a week as determined by leadership and based on business needs. About the Job Creative Director, Digital Experience & Loyalty We are a small, fast-paced internal Creative Team who aims to be a highly strategic and innovative group that consistently demonstrates leadership and innovation in our work. We strive to gain the trust and respect of our business partners through our ability to deliver exceptional results, with a focus on creativity, agility and collaboration. Our goal is to evolve into a revered in-house resource for our clients, providing them with cutting-edge solutions that drive exceptional results and leave a lasting impact on their business and our pet parents. We have a vision to ultimately aspire to be a driving force in the industry, setting the standard for excellence and inspiring others to follow our lead. You ideate and lead with passion and energy. You are detail-oriented with an eye and ability to translate for the best aesthetic design outcome. You have a full understanding of the relationship between words and design and have a pulse on creative and technology trends. You have an incredible grasp and knowledge of the digital landscape and you also have a great understanding of print production. You are willing to work in a nontraditional way and you embrace new technologies. You are a talented storyteller. You’re a Creative Director with unrelenting creative passion who has proven experience leading teams and working closely with fellow directors, designers, copywriters, project managers and business partners to concept and execute creatively and strategically sound campaigns. You're a highly collaborative team player and leader who is always coming up with a creative solution to the problems at hand. You’re a rockstar at delivering direction and motivation and you are tightly connected to the VP Creative and your fellow Directors. You adapt quickly with a positive attitude while leading your teams to do the same. You understand creative strategy and objectives and you know how to guide others to be just as strategic. You welcome constructive criticism with a growth mindset, always seeking to improve yourself, the team and the work. You are unbelievably reliable and flexible to the situations thrown your way. You lead by example and you motivate your team. You’re an effective, articulate and eloquent communicator who has the confidence to pitch new ideas. You’re always thinking ahead and playing offense, not defense. You have in-depth experience, knowledge & skills in digital mediums, animation and a deep understanding of how UX plays into digital design. You are a master influencer and negotiator and you make magic happen without being pushed. You create work through a strategic and critical thinking filter. You understand the vision while always focusing on pet parents and business needs first and foremost. You are consistent to have your teams deliver more than just ok work—your creative decisions are thoughtful, strategic and on brand. You’re always prepared to articulate the reasons “why” the creative decisions were made. You can proactively troubleshoot, and self-edit to create a curated point of view. You are incredibly organized and always on time. You juggle and multi-task with the best of them. You work efficiently in a fast-paced environment with tight deadlines. You are detail-oriented, and you never sacrifice quality. You are relentless in your ability to meet deadlines, understand and question briefs, and you always seek to understand the ongoing creative direction coming from leadership. You’re familiar with project management software, and you thrive to follow a solid process. You can juggle multiple projects on your team while always having a firm grasp of what’s on your team’s plate while still outputting impressive work quickly and managing the work your team creates. You’re a highly versatile creative and you have a range of skill sets to show for it. You’re fluent in the Figma, XD, Adobe Creative Suite and MS Office applications on a Mac Platform. Must also have a little production experience with print and digital or be willing to learn. You’re a wizard at engaging animations and you’re always looking to self-teach yourself (and your team) new skills. You are proactive and get things moving. You proactively and consistently motivate the team to create innovative work that's engaging and energetic. You are always willing to roll up your sleeves to design and take the pressure off the teams in times of need. You have an inherent drive to always improve, take ownership of projects, and you can influence the team to create amazing work with minimal oversight. You are a proactive team member with a solid point of view. You motivate your teams to move quickly and efficiently while having the courage to provide tough feedback. You play offense, not defense and your team is always thinking ahead. You love pets! You’d do anything for pets and pet parents. You want Petsmart to thrive and you’ll do what it takes with great enthusiasm for the business. Who do you report to? VP Creative Responsibilities Provide strategic creative vision with an impressive talent for unravelling complex problems and driving teams to the best, most impactful solution. Quickly analyze data and how the creative work drives sales/traffic as well as be continually goal-oriented. Provide clear direction, review and approve all creative work that is produced by your team as well as stay tightly connected to fellow Creative Directors as you all collaborate to drive the Creative Team vision. Collaborate closely and continuously with VP Creative, fellow Creative Directors as well as business partners in marketing and ecommerce. Demonstrate an incredible design aesthetic and taste level and be able to recruit top talent that demonstrates the same. Manage multiple projects, partners and team members as you drive the ideation, innovation and execution of digital campaigns. Serve as VP Creative proxy in VP’s absence for projects specific to your area. Understand how to manage up and communicate to VP to keep your management looped in. Respect Brand Guidelines and Standards while always pushing for evolution of such, never waiting to be told to evolve, always advancing the work without oversight. Provide quality assurance on creative deliverables and push your team to be self-sufficient, detail-oriented, consistent, strategic and critical thinkers. Clearly articulate the creative vision and lead direction of creative based on business needs and strategy. Build a high-functioning, highly engaged team of rockstars who are always motivated and excited to drive better work. Maintain modern knowledge of the marketplace and competitive landscape the business operates in, in addition to cultural, design, technology and business trends while leading a team to do the same. Drive non-traditional ways of working and push the teams to always be ahead of the game. Possess the desire to build a highly innovative and impressive team that wants to build a revered in house studio of respected talent. Consistently articulate your point of view utilizing visual storytelling to business partners as well as senior executives. Develop designers as strategic thinkers and innovators through leadership, clear and meaningful feedback and ongoing mentorship. Lead and work with full-time team members, freelancers as well as external agencies. Step in to create some of the work when the need arises. Lead by example. Become a subject matter expert as it relates to your craft, the pet industry, the Petsmart customer, digital, business and loyalty program. Be an intelligent leader who is curious and always questioning the brief in the right way, knowing that it is our job to creatively solve the business problem. Oversee the production of business partner needs and collaborate with the other Creative Directors and Ops Team on a regular basis. Educate, influence and negotiate with business partners to sell great ideas and solutions with unrelenting passion and contagious energy. Be someone our business partners love to work with. Adept at creating compelling presentations including the visuals/messaging to tell a story. Must have the confident acumen to stand up and present work to peers, large teams, business partners and executives without oversight. Move quickly and succinctly always understanding we need to do more, do better in less time. Motivate the teams to have a quick to market mindset. Lead cross-functional brainstorming sessions as needed to create surprising outcomes. Play offense, never defense and have the ability to see well in front of the work to create what is needed in advance to be effective and efficient. Promote collaboration, support, and inclusion to create a positive work environment. Know how to motivate the team so that they feel a part of something important. Bravely identify opportunities for a high-level of talent recruitment and development. Required Skills and Experience 10+ years of relevant creative experience with an in-house or agency group. 8+ years of Creative Director experience actively managing and inspiring creative teams. Having retail experience in a creative environment is ideal. Your experience and fit with the team is more important than number of years. Well versed industry-standard creative applications: Figma, XD, Adobe Creative Suite and MS Office applications. Some experience in print & production is a plus. Must have an amazing portfolio that shows extreme talent, taste level and strategic thought in typography, layout, animation, use of photography and color, and exceptional creativity across all platforms, most importantly in the digital space. Proven organizational and time-management skills. Meet commitments and demonstrate excellent follow-through. Innate ability to present to others and sell an idea. Have confident courage to do more and grow your career through presenting work. Location: Must reside in the Phoenix area. About the Culture At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position. Our home office offers outstanding amenities in a fun and rewarding workplace including: Pet friendly environment, bring your pets to work! On-site Dog Park “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers “Sit & Stay” Café serving fresh breakfast and lunch options On-site coffee bar “Lil’ Paws” learning center and onsite daycare facility (associate paid) Volunteer events with PetSmart Charities Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/ Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/ Explore PetSmart Benefits here: https://benefits.petsmart.com/ If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide
  At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position. Our home office offers outstanding amenities in a fun and rewarding workplace including: Pet friendly environment, bring your pets to work! On-site Dog Park “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers “Sit & Stay” Café serving fresh breakfast and lunch options On-site coffee bar “Lil’ Paws” learning center and onsite daycare facility (associate paid) Volunteer events with PetSmart Charities Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/ Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/ Explore PetSmart Benefits here: https://benefits.petsmart.com/ If you don't already live in the Phoenix area here's a guide to the area: Welcome to Phoenix Guide
  Creative Director, Digital Experience & Loyalty We are a small, fast-paced internal Creative Team who aims to be a highly strategic and innovative group that consistently demonstrates leadership and innovation in our work. We strive to gain the trust and respect of our business partners through our ability to deliver exceptional results, with a focus on creativity, agility and collaboration. Our goal is to evolve into a revered in-house resource for our clients, providing them with cutting-edge solutions that drive exceptional results and leave a lasting impact on their business and our pet parents. We have a vision to ultimately aspire to be a driving force in the industry, setting the standard for excellence and inspiring others to follow our lead. You ideate and lead with passion and energy. You are detail-oriented with an eye and ability to translate for the best aesthetic design outcome. You have a full understanding of the relationship between words and design and have a pulse on creative and technology trends. You have an incredible grasp and knowledge of the digital landscape and you also have a great understanding of print production. You are willing to work in a nontraditional way and you embrace new technologies. You are a talented storyteller. You’re a Creative Director with unrelenting creative passion who has proven experience leading teams and working closely with fellow directors, designers, copywriters, project managers and business partners to concept and execute creatively and strategically sound campaigns. You're a highly collaborative team player and leader who is always coming up with a creative solution to the problems at hand. You’re a rockstar at delivering direction and motivation and you are tightly connected to the VP Creative and your fellow Directors. You adapt quickly with a positive attitude while leading your teams to do the same. You understand creative strategy and objectives and you know how to guide others to be just as strategic. You welcome constructive criticism with a growth mindset, always seeking to improve yourself, the team and the work. You are unbelievably reliable and flexible to the situations thrown your way. You lead by example and you motivate your team. You’re an effective, articulate and eloquent communicator who has the confidence to pitch new ideas. You’re always thinking ahead and playing offense, not defense. You have in-depth experience, knowledge & skills in digital mediums, animation and a deep understanding of how UX plays into digital design. You are a master influencer and negotiator and you make magic happen without being pushed. You create work through a strategic and critical thinking filter. You understand the vision while always focusing on pet parents and business needs first and foremost. You are consistent to have your teams deliver more than just ok work—your creative decisions are thoughtful, strategic and on brand. You’re always prepared to articulate the reasons “why” the creative decisions were made. You can proactively troubleshoot, and self-edit to create a curated point of view. You are incredibly organized and always on time. You juggle and multi-task with the best of them. You work efficiently in a fast-paced environment with tight deadlines. You are detail-oriented, and you never sacrifice quality. You are relentless in your ability to meet deadlines, understand and question briefs, and you always seek to understand the ongoing creative direction coming from leadership. You’re familiar with project management software, and you thrive to follow a solid process. You can juggle multiple projects on your team while always having a firm grasp of what’s on your team’s plate while still outputting impressive work quickly and managing the work your team creates. You’re a highly versatile creative and you have a range of skill sets to show for it. You’re fluent in the Figma, XD, Adobe Creative Suite and MS Office applications on a Mac Platform. Must also have a little production experience with print and digital or be willing to learn. You’re a wizard at engaging animations and you’re always looking to self-teach yourself (and your team) new skills. You are proactive and get things moving. You proactively and consistently motivate the team to create innovative work that's engaging and energetic. You are always willing to roll up your sleeves to design and take the pressure off the teams in times of need. You have an inherent drive to always improve, take ownership of projects, and you can influence the team to create amazing work with minimal oversight. You are a proactive team member with a solid point of view. You motivate your teams to move quickly and efficiently while having the courage to provide tough feedback. You play offense, not defense and your team is always thinking ahead. You love pets! You’d do anything for pets and pet parents. You want Petsmart to thrive and you’ll do what it takes with great enthusiasm for the business. Who do you report to? VP Creative Responsibilities Provide strategic creative vision with an impressive talent for unravelling complex problems and driving teams to the best, most impactful solution. Quickly analyze data and how the creative work drives sales/traffic as well as be continually goal-oriented. Provide clear direction, review and approve all creative work that is produced by your team as well as stay tightly connected to fellow Creative Directors as you all collaborate to drive the Creative Team vision. Collaborate closely and continuously with VP Creative, fellow Creative Directors as well as business partners in marketing and ecommerce. Demonstrate an incredible design aesthetic and taste level and be able to recruit top talent that demonstrates the same. Manage multiple projects, partners and team members as you drive the ideation, innovation and execution of digital campaigns. Serve as VP Creative proxy in VP’s absence for projects specific to your area. Understand how to manage up and communicate to VP to keep your management looped in. Respect Brand Guidelines and Standards while always pushing for evolution of such, never waiting to be told to evolve, always advancing the work without oversight. Provide quality assurance on creative deliverables and push your team to be self-sufficient, detail-oriented, consistent, strategic and critical thinkers. Clearly articulate the creative vision and lead direction of creative based on business needs and strategy. Build a high-functioning, highly engaged team of rockstars who are always motivated and excited to drive better work. Maintain modern knowledge of the marketplace and competitive landscape the business operates in, in addition to cultural, design, technology and business trends while leading a team to do the same. Drive non-traditional ways of working and push the teams to always be ahead of the game. Possess the desire to build a highly innovative and impressive team that wants to build a revered in house studio of respected talent. Consistently articulate your point of view utilizing visual storytelling to business partners as well as senior executives. Develop designers as strategic thinkers and innovators through leadership, clear and meaningful feedback and ongoing mentorship. Lead and work with full-time team members, freelancers as well as external agencies. Step in to create some of the work when the need arises. Lead by example. Become a subject matter expert as it relates to your craft, the pet industry, the Petsmart customer, digital, business and loyalty program. Be an intelligent leader who is curious and always questioning the brief in the right way, knowing that it is our job to creatively solve the business problem. Oversee the production of business partner needs and collaborate with the other Creative Directors and Ops Team on a regular basis. Educate, influence and negotiate with business partners to sell great ideas and solutions with unrelenting passion and contagious energy. Be someone our business partners love to work with. Adept at creating compelling presentations including the visuals/messaging to tell a story. Must have the confident acumen to stand up and present work to peers, large teams, business partners and executives without oversight. Move quickly and succinctly always understanding we need to do more, do better in less time. Motivate the teams to have a quick to market mindset. Lead cross-functional brainstorming sessions as needed to create surprising outcomes. Play offense, never defense and have the ability to see well in front of the work to create what is needed in advance to be effective and efficient. Promote collaboration, support, and inclusion to create a positive work environment. Know how to motivate the team so that they feel a part of something important. Bravely identify opportunities for a high-level of talent recruitment and development. Required Skills and Experience 10+ years of relevant creative experience with an in-house or agency group. 8+ years of Creative Director experience actively managing and inspiring creative teams. Having retail experience in a creative environment is ideal. Your experience and fit with the team is more important than number of years. Well versed industry-standard creative applications: Figma, XD, Adobe Creative Suite and MS Office applications. Some experience in print & production is a plus. Must have an amazing portfolio that shows extreme talent, taste level and strategic thought in typography, layout, animation, use of photography and color, and exceptional creativity across all platforms, most importantly in the digital space. Proven organizational and time-management skills. Meet commitments and demonstrate excellent follow-through. Innate ability to present to others and sell an idea. Have confident courage to do more and grow your career through presenting work. Location: Must reside in the Phoenix area.

• About the company

  PetSmart is a privately held American chain of pet superstores, which sell pet products, services, and small pets.

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