• Job Description

  Req#: 5514510

  We are seeking a dynamic and versatile Creative Team Leader to join our team. This role brings leadership, creativity, and front-line hospitality, offering an exciting opportunity to shape guest experiences and inspire a thriving team culture. The ideal candidate will possess exceptional organisational skills, a talent for creative thinking and problem-solving and the ability to balance operational excellence with creative contributions.

  Key Attributes:

  • Strong artistic abilities with a keen eye for detail and creativity.
  • A creative mindset and willingness to contribute ideas for guest engagement.
  • Exceptional interpersonal and communication skills to build rapport with guests and staff.
  • Highly organised and capable of multitasking in a fast-paced environment.
  • A genuine passion for working with children and interest in their development and well-being. DBS checked or willing to have.
  • A vibrant and enthusiastic approach to leading family-friendly activities and entertainment, ensuring an engaging and fun experience for all ages.
  • A genuine desire to be part of the magic, actively contributing to our immersive experiences and helping to create unforgettable moments for guests.

  Key Responsibilities:

  Leadership and Team Management

  • Overseeing and part taking with the day-to-day operations of creche, crafts, evening entertainment and immersive experiences, ensuring smooth and efficient processes. Ensuring children are safe and we are delivering excellent customer service.
  • Provide training, mentoring, and support to front of house staff, promoting a positive and motivated team environment. As the reception and creative team, work closely alongside one another.
  • Collaborate with other departments to maintain seamless communication and exceptional guest service standards.
  • Lead by example in delivering outstanding customer service, setting the tone for the team.

  Reception Duties -

  • Welcome guests warmly and ensure their needs are met promptly and professionally.
  • Taking part in check-ins, and check-outs with accuracy and efficiency.
  • Address guest inquiries and concerns, going above and beyond to exceed expectations.
  • Ensure the reception area is well-organised and reflects the brand’s standards of excellence.
  • Taking responsibility for the ordering of stock supplies.

  Requirements:

  • Previous experience in babysitting/ child care/ crafting / family entertainment or a similar is essential.
  • Proficiency in hotel management systems and standard office software.
  • A track record of successful collaboration across teams and departments.
  • Flexibility to work various shifts, including evenings and weekends and having a versatile role within the front of house team which will include a variety of roles.

  As a family-owned, independent Cornish business, we value every member of our talented team. We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

  • Competitive salary PLUS a share of the Hotel Tips
  • A people-centric working environment
  • Learning and internal career progression opportunities
  • A permanent contract with 28 days holiday per year (29 after 1 year)
  • Long service scheme, enjoy a free stay at Bedruthan after your first year!
  • Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme!
  • Local partnership discounts
  • Health Shield Healthcare Plan

  On-site team accommodation is available

  Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality. Going above and beyond to make sure when you join our family you will be a part of one of the most exciting independent companies in the UK.

  Joining our team isn’t a job, it’s a lifestyle choice.

• About the company

  Imagine views of cliff, sea and sky at every moment, and airy spaces designed to connect you to the outdoors. Find your space to unwind, from meadow gardens to cliff top hot tubs, an Ayurvedic inspired spa, relaxation lounges, fireside or poolside. Roo...

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