• Job Description

  Req#: JOBREQ-27611

  At Fusion Connect, we’re not just offering jobs — we’re building careers that empower, inspire, and grow with you.

  If you're passionate about making an impact, collaborating with forward-thinking teams, and being part of a company that values your voice, you’re in the right place.

  We’re thrilled you’re exploring this opportunity with us — take a look, imagine the possibilities, and let’s shape the future of connectivity together.

  Job Description Summary:

  Summary:
  
  Responsible for managing accounts receivables for inactive, active, and special collections needs.

  Job Description:

  Essential Duties and Responsibilities include the following (other duties may be assigned):

  • Review and discuss status of delinquent accounts and upcoming due dates.
  • Send notifications and call customers to resolve outstanding balances based on standard processes.
  • Make payment arrangements, processes payments by phone, and answer inbound calls from customers regarding collections inquiries.
  • Perform account reconciliations, research misapplied payments, direct deposit errors and work with internal teams to correct.
  • Initiates and completes suspend, disconnect and restore orders.
  • Identifies issues for customers and works with internal departments to resolve.
  • Prepare write-offs, credit/debit adjustments, and third-party agency documents as needed.
  • Provide “World Class” customer service when communicating with customers both internal and external.
  • Review potentially new and existing accounts for risk and credit approval.
  • Assists in special projects and other duties as assigned.
  • Meet/exceed KPI’s. expected reliability standards and service levels as assigned by management.
  • Upholds Fusion Communications’ company virtues.
  • Confidentiality - Adhere to Corporate Compliance program.

  Knowledge, Skills and Abilities Requirements:

  • Excellent customer service skills
  • Excellent communication skills (verbal and written)
  • Ability to exercise tact and good interpersonal skills
  • Ability to work with minimal Supervision
  • MS Word and MS Excel

  Education and/or Experience Requirements:

  • High School Diploma or GED, Associate Degree in Business preferred
  • 2 years’ experience in credit and collections

  The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities.

• About the company

  Fusion Connect is your Managed Service Provider for business communications, secure networks, and hosted collaboration tools. Connect your business.

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