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Credit Card Account Specialist II Bilingual English and Spanish Required
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Job Description
- Req#: 300070715790114
Employer Industry: Financial Services
Why consider this job opportunity:
- Competitive salary with potential commission-based pay and discretionary incentive compensation
- Comprehensive benefits package including health care coverage, retirement savings plan, and tuition reimbursement
- Opportunity for career advancement and growth within a leading financial services firm
- Supportive and collaborative work environment that values diversity and inclusion
- Chance to make a meaningful impact on customer satisfaction and financial well-being
- Flexibility to work various schedules, including evenings and weekends
What to Expect (Job Responsibilities):
- Manage a high volume of inbound calls, providing comprehensive support for financial products
- Utilize customer service expertise to interpret client needs and deliver insights
- Navigate multiple computer systems efficiently while demonstrating adaptability
- Collaborate with team members to drive success and achieve organizational goals
- Follow all regulatory and departmental practices diligently while treating customers with respect
What is Required (Qualifications):
- Fluency in reading and speaking both Spanish and English
- Minimum of 2 years of experience in customer interaction roles, either over the phone or face-to-face
- Strong communication, information gathering, and decision-making skills
- Ability to manage complex customer interactions with empathy and sound judgment
- High school diploma or GED required
How to Stand Out (Preferred Qualifications):
- Developing ability to use data to understand issues and opportunities
- Familiarity with AI technology for automation and prompt writing
#FinancialServices #CustomerService #CareerOpportunity #DiversityAndInclusion #CompetitiveBenefits
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