Canadian Imperial Bank of Commerce
Credit Card Representative (Sales and Service Specialist) Remote
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Job Description
- Req#: 2600767
Employer Industry: Banking
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive salary with incentive pay and banking benefits
- Flexibility to work from home under the Agent@Home program
- Comprehensive benefits program, including a defined benefit pension plan and employee share purchase plan
- Paid time off for personal development through initiatives like Purpose Day
- Supportive and inclusive work environment that values diversity
What to Expect (Job Responsibilities):
- Serve as the first point of contact for clients with inquiries related to credit card services
- Assist clients in managing their credit card operations and suggest solutions to meet their financial goals
- Engage with clients to provide exceptional service and support for their banking needs
- Collaborate with internal departments to connect clients with appropriate resources and solutions
- Maintain strong knowledge of CIBC products and services to ensure efficient problem resolution
What is Required (Qualifications):
- Strong written, verbal, and interpersonal communication skills
- Ability to work independently with a secure workspace for remote work
- Flexibility to work varying shifts, including evenings and weekends
- Minimum 1-2 years of experience in a customer service role, preferably in a call center environment
- Proficiency in using technology and banking systems to support client inquiries
How to Stand Out (Preferred Qualifications):
- Experience in the banking or financial services industry
- Familiarity with CIBC’s suite of products and services
- Ability to engage clients in meaningful interactions and deliver trusted advice
- Strong problem-solving skills and a proactive approach to client needs
- A passion for continuous learning and professional growth
#Banking #CustomerService #RemoteWork #CareerGrowth #InclusiveWorkplace
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The Canadian Imperial Bank of Commerce, commonly referred to as CIBC, is one of the "Big Five" banks in Canada.
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