• Job Description

  Req#: REQ196432

  Crew Lead (Executive Manager) – Digital Experience, Engagement & Loyalty

  • You are a digital expert, passionate, innovative and a big thinker
  • We are Australia’s largest digital bank
  • Together we can make an impact on our customers wellbeing and make every customer feel valued and special

  Do work that matters

  You’ll use the latest technology to build engaging digital experiences and features that determine how millions of people access, understand, manage and invest their money.

  Drawing from your strong native digital experience, you’re constantly pushing the boundaries to help deliver outcomes that fundamentally shift the customer experience, and unlock more value. Your passion for outstanding user experience and ability to solve complex problems is key to developing high quality solutions.

  You’ve got experience working in a fast paced, agile environment and use leading practices with an appreciation for the value of continuous delivery and user testing.

  You’re the kind of person who thrives when given the autonomy to drive a strategy around a common customer journey – from conception, design, development, testing and release. But you’re also passionate about being active in the broader digital community. Honing your craft is something that happens inside and outside of work because you’re constantly keeping up to date with modern digital innovations.

  Here, you’ll collaborate with the best engineers in the country that emphasise open communication, quality work and a culture of excellence. And your hard work will pay dividends, being able to tap into flexibility, great rewards and the ability to drive your own career growth, knowing you’ll have our support every step of the way.

  See yourself in our team

  We are here to build elegant, world-class experiences for our customers that go beyond design to improve the financial wellbeing of each user. As someone who naturally balances logical, deep thinking with imagination and design, you’re a natural for coming up with great ideas. As a team we’re constantly striving to be the best in digital, pushing the boundaries to provide an unrivalled, personalised user experience across every product.

  Our diverse teams are dedicated to learning, sharing knowledge and continuous improvement. Innovation, passion and creativity shape our culture.

  We’re interested in hearing from people who:

  • Are driven by passion for developing brilliant digital experiences that are used by large user communities
  • Are able to mentor other team members and be able to contribute both individually and as a team player.
  • Are constantly thinking outside the box and breaking boundaries to solve complex problems

  • Have proven experience designing, developing and delivering native digital engagement and loyalty program experiences
  • Have proven experience building and leading large, high performing teams.

  If this sounds like you, apply today!

  Working with us

  Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.

  Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

  Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. We’re hiring the best digital experts from across all of Australia. We really love working here, and we think you will too.

  We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.

  If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

  We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

  Advertising End Date: 25/09/2023

• About the company

  The Commonwealth Bank of Australia, or CommBank, is an Australian multinational bank with businesses across New Zealand, Asia, the United States and the United Kingdom.

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