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Crisis Resource Specialist (Sunday 12AM-6AM, Wednesday and Thursday 6AM-8AM)
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Job Description
- Req#: 25-156
Employer Industry: Crisis Intervention and Mental Health Services
Why consider this job opportunity:
- Opportunity for meaningful work providing support to individuals in emotional distress
- Flexible working hours, including evenings and weekends, to ensure 24/7 coverage
- Work from home position with reliable internet requirements
- Supportive and collaborative team environment
- Continuous training and professional development opportunities
What to Expect (Job Responsibilities):
- Respond to incoming calls to the 988 Lifeline, offering immediate crisis intervention and support
- Conduct assessments of individual safety and level of risk using established protocols
- Utilize de-escalation techniques to assist individuals in regaining control during crises
- Collaborate with individuals to develop safety plans and provide resource referrals
- Maintain accurate and confidential records of all interactions, adhering to privacy regulations
What is Required (Qualifications):
- High School Diploma required; certification in crisis intervention or suicide prevention is desirable
- Minimum of one (1) year of experience in crisis or call center roles
- Intermediate computer skills, including proficiency in Excel, Word, PowerPoint, and Outlook
- Ability to type at least 50 words per minute
- Strong oral and written communication skills, with an empathetic and non-judgmental attitude
How to Stand Out (Preferred Qualifications):
- Thorough understanding of behavioral and mental health, crisis intervention, or suicide prevention
- Experience in a high-stress, fast-paced environment
- Familiarity with community resources and mental health services
- Ability to troubleshoot basic IT issues during text/chat sessions
- Strong organizational and time management skills
#CrisisIntervention #MentalHealthSupport #CustomerService #RemoteWork #ProfessionalDevelopment
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