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Critical Incident Response Specialist - Remote, Hybrid, & HQ Options
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Job Description
- Req#: CRITI001804
Employer Industry: Personal Defense Services
Why consider this job opportunity:
- Starting rate of $22.00/hour with shift premium available based on days and hours worked
- Bonus-eligible position with company incentive plan
- 23 days of personal time off, plus 8 company holidays and a paid day of volunteer service annually
- Comprehensive insurance coverage options, including medical, dental, vision, and more
- Opportunity to work in a nationally recognized and award-winning company culture
- Training expenses covered, including 1 week of on-site training at company headquarters
What to Expect (Job Responsibilities):
- Provide immediate support to members over the phone during lawful self-defense incidents
- Advocate for members and guide them through complex situations
- Collaborate with internal and external stakeholders to deliver comprehensive member services
- Maintain accurate records and prepare incident reports as required
- Communicate effectively with attorneys and other relevant parties
What is Required (Qualifications):
- High school diploma or equivalent required
- Prior experience in customer service or sales, particularly in handling sensitive information
- Proficient typing speed of at least 40 words per minute
- Strong empathetic listening skills and ability to maintain calm under pressure
- Ability to work independently and as part of a team while managing multiple projects
How to Stand Out (Preferred Qualifications):
- Experience in managing complex and confidential information over the phone
- Proficiency in G-Suite, Microsoft Office, Salesforce, and other web-based platforms
- Demonstrated ability to excel in fast-paced environments with attention to detail
#PersonalDefense #CustomerService #CareerOpportunity #CompetitivePay #AwardWinningCulture
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
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