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CRM Business Analyst III
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Job Description
- Req#: CRMBU003606
Employer Industry: Communication Solutions
Why consider this job opportunity:
- Salary up to $150,200 per annum
- Comprehensive benefits package including tuition reimbursement, paid vacation, medical, vision, and dental coverage
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative team environment
- Chance to work on innovative projects in the CRM space
What to Expect (Job Responsibilities):
- Lead CRM projects from discovery through delivery, translating business needs into scalable solutions
- Conduct workshops to gather requirements and define functional specifications
- Configure CRM workflows, automation, dashboards, and reporting tools to support business processes
- Collaborate with ERP teams to enhance cross-platform integration and data consistency
- Mentor junior analysts, fostering growth and promoting best practices
What is Required (Qualifications):
- Strong knowledge of Microsoft D365 Customer Engagement (CE) CRM system
- Minimum 4-6 years of experience in a related field, with at least 3 years of hands-on experience with Microsoft D365 CE
- Proven ability to write clear, actionable functional requirements and leverage out-of-the-box D365 functionality
- Strong analytical mindset with the ability to evaluate CRM usage trends and recommend enhancements aligned with business goals
- BA or BS degree, preferably in Information Systems or a related field
How to Stand Out (Preferred Qualifications):
- Familiarity with Microsoft Dynamics 365 Finance & Operations (F&O) or AX 2012
- Proven track record in CRM configuration, documentation, and deployment
- Skilled in leading discovery sessions and translating complex business needs into structured deliverables
- Ability to design efficient workflows and automations, adept at identifying process bottlenecks and recommending improvements
- Strong problem-solving and communication skills, with the ability to influence and support user adoption across teams
#CommunicationSolutions #CRM #CareerOpportunity #CompetitivePay #TeamEnvironmentAbout the company
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